Otava experienced a minor incident on July 19, 2026 affecting OTAVA Shared Cloud, lasting 3d 3h. The incident has been resolved; the full update timeline is below.
Affected components
OTAVA Shared Cloud
Update timeline
- investigating Jul 19, 2026, 04:06 PM UTC
OTAVA® engineers are investigating an issue clients may be experiencing with the Austin (SC1) vCloud website. Please contact support for any urgent issues that you may need assistance with. Updates will be provided as they become available.
- identified Jul 20, 2026, 05:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 21, 2026, 08:55 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 21, 2026, 08:55 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 22, 2026, 08:03 PM UTC
This incident has been resolved.