Errors and performance delays in the US region
Timeline · 1 update
- resolved Aug 15, 2026, 11:48 PM UTC
Users may have noticed slow responses while trying to access cad.onshape.com through the Oregon data center.
Onshape Outage History
Onshape is up right nowOnshape had 46 outages in the last 2 years totaling 59h 53m of downtime — averaging 1.9 incidents per month.
There were 46 Onshape outages since August 8, 2025 totaling 59h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.
Signups partially blocked
Affected: Company Website (https://www.onshape.com)
Timeline · 2 updates
- monitoring Aug 15, 2026, 11:42 PM UTC
Due to fraudulent activity, outlook and hotmail signups are currently blocked.
- resolved Aug 17, 2026, 02:27 PM UTC
This incident has been resolved.
High error rates and document open failures in US region
Affected: North America
Timeline · 3 updates
- investigating Aug 04, 2026, 12:12 PM UTC
Our automated monitors are reporting high error and document open failure rates in the US region. We are investigating.
- identified Aug 04, 2026, 12:19 PM UTC
We have identified the issue and are implementing mitigations now. The service is recovering.
- resolved Aug 04, 2026, 12:46 PM UTC
This incident has been resolved.
Unable to open documents
Affected: North AmericaSoutheast Asia
Timeline · 1 update
- investigating Jul 30, 2026, 11:16 PM UTC
We are currently investigating this issue.
Increased error rates and decreased performance in Australia region
Affected: Australia
Timeline · 3 updates
- investigating Jul 30, 2026, 01:31 AM UTC
Our automated monitors reported an increase in error rate and a decrease in performance in the Australia region starting at 23:35 UTC. Our operations team has identified an issue and is deploying a fix now.
- monitoring Jul 30, 2026, 01:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 30, 2026, 02:20 AM UTC
This incident has been resolved.
Arena integration is not working
Affected: Arena
Timeline · 3 updates
- identified Jul 13, 2026, 08:06 PM UTC
The Arena integration is unavailable at this time. Please refer to https://www.arenasolutions.com/status/ for updates.
- monitoring Jul 13, 2026, 08:33 PM UTC
Arena has implemented a fix and is monitoring. Please refer to https://www.arenasolutions.com/status/ for updates.
- resolved Jul 13, 2026, 09:14 PM UTC
This incident has been resolved.
Webhooks are not working
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 2 updates
- investigating Jun 16, 2026, 04:54 PM UTC
Webhooks are unavailable at this time in North America. This may cause a delay in notification for drawing workspace updates, as well as any custom webhooks. We are working to resolve the issue.
- resolved Jun 16, 2026, 06:05 PM UTC
This incident has been resolved.
Performance issues in North America and Western Europe regions
Affected: North AmericaWestern Europe
Timeline · 2 updates
- investigating May 24, 2026, 07:33 PM UTC
Our automated systems are reporting performance issues in the North America and Western Europe.
- resolved May 24, 2026, 07:52 PM UTC
This incident has been resolved.
Performance issues in Northeast Asia region
Affected: Northeast Asia
Timeline · 3 updates
- investigating May 22, 2026, 12:27 AM UTC
Our automated alerts are reporting performance degradation in the Northeast Asia region. We are investigating.
- monitoring May 22, 2026, 12:46 AM UTC
A fix has been implemented in both the Northeast Asia and Southeast Asia regions and we are monitoring the performance of the service.
- resolved May 22, 2026, 01:13 AM UTC
This incident has been resolved. An issue with our auto-scaling service has been identified and our engineering team is investigating it. We have mitigating controls in place.
Enterprise analytics is not working
Timeline · 2 updates
- investigating May 15, 2026, 07:11 PM UTC
Enterprise analytics is unavailable at this time. We are working to resolve the issue.
- resolved May 15, 2026, 08:39 PM UTC
This incident has been resolved.
Unable to open documents in US-West
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 4 updates
- investigating May 15, 2026, 06:00 PM UTC
We are receiving reports of documents being slow or unable to open in US-West. We are investigating and will provide an update within 30 minutes.
- monitoring May 15, 2026, 06:08 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 15, 2026, 06:08 PM UTC
We are continuing to monitor for any further issues.
- resolved May 15, 2026, 08:39 PM UTC
This incident has been resolved.
"Too many requests" when trying to sign in
Timeline · 2 updates
- investigating May 14, 2026, 03:46 PM UTC
Some users are receiving a "Too many requests" error when trying to sign in. We are working to resolve the issue.
- resolved May 14, 2026, 04:05 PM UTC
This incident has been resolved.
Unable to open documents in US-West region
Timeline · 1 update
- resolved May 13, 2026, 04:19 PM UTC
We are receiving reports of documents being slow or unable to open in the US-West region.
Degraded performance for Onshape services in US West and EU West
Affected: North America
Timeline · 3 updates
- investigating May 06, 2026, 06:33 PM UTC
We are currently investigating this issue.
- monitoring May 06, 2026, 06:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2026, 06:59 PM UTC
This incident has been resolved.
Unable to open documents in US-West region.
Affected: North America
Timeline · 2 updates
- investigating Apr 20, 2026, 06:09 PM UTC
We are receiving reports of documents being slow or unable to open in US-West region. We are investigating and will provide an update within 30 minutes.
- resolved Apr 20, 2026, 06:50 PM UTC
This incident has been resolved.
502 Gateway Not Responding errors
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 3 updates
- investigating Apr 19, 2026, 04:05 PM UTC
We are investigating this issue.
- identified Apr 19, 2026, 04:27 PM UTC
We have identified and corrected the underlying issue. The service is recovering now. We will provide additional updates in a few minutes.
- resolved Apr 19, 2026, 05:26 PM UTC
This incident has been resolved.
Unable to login to Onshape in the Southeast Asia region
Affected: Southeast Asia
Timeline · 2 updates
- investigating Apr 07, 2026, 07:36 AM UTC
We have received reports of user being unable to login in the Southeast Asia region.
- resolved Apr 07, 2026, 08:39 AM UTC
This incident has been resolved.
Unable to open documents in multiple regions.
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 2 updates
- investigating Mar 24, 2026, 07:48 PM UTC
We are receiving reports of documents being slow or unable to open in all regions. We are investigating and will provide an update within 30 minutes.
- resolved Mar 24, 2026, 08:06 PM UTC
This incident has been resolved.
Degraded performance for Onshape services in US-West
Affected: North America
Timeline · 2 updates
- monitoring Mar 18, 2026, 06:12 PM UTC
We’re currently experiencing degraded performance issues within US-West. Our team is currently working to restore normal performance levels and will provide next update in 30 minutes.
- resolved Mar 18, 2026, 06:34 PM UTC
This incident has been resolved.
Unable to open documents in all regions
Affected: North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Timeline · 4 updates
- investigating Mar 18, 2026, 04:20 PM UTC
We are receiving reports of documents being slow or unable to open in all regions. We are investigating and will provide an update within 30 minutes.
- investigating Mar 18, 2026, 04:22 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 18, 2026, 05:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 18, 2026, 06:03 PM UTC
This incident has been resolved.
Documents unable to be opened following Onshape update
Timeline · 1 update
- resolved Feb 20, 2026, 09:06 PM UTC
For approximately 1 hour following Onshape's 1.211 update, documents in multiple regions were unable to be opened. Closing the documents and reopening worked around the issue for users. We will be performing a root cause analysis on what caused the issue and how to mitigate it in the future.
Unable to open documents in Onshape Government
Timeline · 1 update
- resolved Jan 28, 2026, 07:47 PM UTC
We are receiving reports of documents being slow or unable to open in Onshape Government. We are investigating and will provide an update within 30 minutes.
CAD import and export delays in Western Europe
Affected: Western Europe
Timeline · 3 updates
- identified Jan 28, 2026, 04:44 PM UTC
We have identified an issue with CAD import and export in our Western Europe region. The team is working on remediating it now.
- identified Jan 28, 2026, 05:22 PM UTC
This has been identified as a problem with our cloud provider. We are working on implementing mitigations now.
- resolved Jan 28, 2026, 07:51 PM UTC
This incident has been resolved. Any user in the Western Europe should see imports have new completed. Exports will need to be retried.
Increased error count in Onshape Government West
Affected: US Government West
Timeline · 2 updates
- investigating Jan 27, 2026, 09:09 PM UTC
Our automated systems are reporting a high number of errors in Onshape Government.
- resolved Jan 27, 2026, 09:28 PM UTC
This incident has been resolved.
Connection errors to cad.onshape.com in the Asia Pacific regions
Affected: Southeast AsiaAustraliaNortheast Asia
Timeline · 2 updates
- investigating Jan 22, 2026, 02:37 AM UTC
Our automated alerts are indicating problems with the Onshape service in the Asia Pacific regions. Our teams are investigating.
- resolved Jan 22, 2026, 04:09 AM UTC
This incident has been resolved.