Onshape incident

Unable to open documents in US-West

Major Resolved View vendor source →

Onshape experienced a major incident on May 15, 2026 affecting North America and Western Europe and 1 more component, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2026, 06:00 PM UTC
Resolved
May 15, 2026, 08:39 PM UTC
Duration
2h 38m
Detected by Pingoru
May 15, 2026, 06:00 PM UTC

Affected components

North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia

Update timeline

  1. investigating May 15, 2026, 06:00 PM UTC

    We are receiving reports of documents being slow or unable to open in US-West. We are investigating and will provide an update within 30 minutes.

  2. monitoring May 15, 2026, 06:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 15, 2026, 06:08 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 15, 2026, 08:39 PM UTC

    This incident has been resolved.