Onshape incident

Unable to open documents in US-West

Major Ongoing View vendor source →

Onshape is currently experiencing a major incident affecting North America and Western Europe and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
May 15, 2026, 06:00 PM UTC
Resolved
Ongoing
Duration
● 1h 41m
Detected by Pingoru
May 15, 2026, 06:00 PM UTC

Affected components

North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia

Update timeline

  1. investigating May 15, 2026, 06:00 PM UTC

    We are receiving reports of documents being slow or unable to open in US-West. We are investigating and will provide an update within 30 minutes.

  2. monitoring May 15, 2026, 06:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 15, 2026, 06:08 PM UTC

    We are continuing to monitor for any further issues.