Onshape incident

Performance issues in Northeast Asia region

Minor Resolved View vendor source →

Onshape experienced a minor incident on May 22, 2026 affecting Northeast Asia, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2026, 12:27 AM UTC
Resolved
May 22, 2026, 01:13 AM UTC
Duration
45m
Detected by Pingoru
May 22, 2026, 12:27 AM UTC

Affected components

Northeast Asia

Update timeline

  1. investigating May 22, 2026, 12:27 AM UTC

    Our automated alerts are reporting performance degradation in the Northeast Asia region. We are investigating.

  2. monitoring May 22, 2026, 12:46 AM UTC

    A fix has been implemented in both the Northeast Asia and Southeast Asia regions and we are monitoring the performance of the service.

  3. resolved May 22, 2026, 01:13 AM UTC

    This incident has been resolved. An issue with our auto-scaling service has been identified and our engineering team is investigating it. We have mitigating controls in place.