Onshape incident

High error rates and document open failures in US region

Major Resolved View vendor source →

Onshape experienced a major incident on August 4, 2026 affecting North America, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2026, 12:12 PM UTC
Resolved
Aug 04, 2026, 12:46 PM UTC
Duration
33m
Detected by Pingoru
Aug 04, 2026, 12:12 PM UTC

Affected components

North America

Update timeline

  1. investigating Aug 04, 2026, 12:12 PM UTC

    Our automated monitors are reporting high error and document open failure rates in the US region. We are investigating.

  2. identified Aug 04, 2026, 12:19 PM UTC

    We have identified the issue and are implementing mitigations now. The service is recovering.

  3. resolved Aug 04, 2026, 12:46 PM UTC

    This incident has been resolved.