NinjaOne had 44 outages in the last 2 years totaling 77h 23m of downtime — averaging 1.8 incidents per month.
There were 44 NinjaOne outages since July 1, 2025 totaling 77h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue where organization and location custom field data is missing after the update and are in the process of restoring the values now
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue causing the Splashtop icon to not appear on newly added devices. We are actively investigating this matter to identify the root cause and implement a solution as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting Mac device installers that is preventing installation for some users. We are actively working to identify the root cause and implement a fix as soon as possible.
The issue has been identified and a fix is being implemented.
We have identified the root cause of the issue and a fix has been scheduled for deployment at 8:00 PM Central Time tonight. During this maintenance window, some customers may experience brief interruptions or degraded performance while the update is applied. We will post another update once the deployment is complete and the issue has been fully resolved.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue affecting the Ninja SaaS Backup integration where the Single Sign-On (SSO) link to the Dropsuite portal is temporarily unavailable. Customers should use direct sign-in to the separate Dropsuite portal for continued access.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
Ninja/Dropsuite SSO Navigation has been restored.
We are aware of an issue reported by a small number of customers unable to install the agent for ESXi/VMWare hosts. We are currently investigating this issue.
We have confirmed that the issue affects all regions. We are continuing to investigate the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Ninja Services are working as expected, however while the providers restore service we advise users to switch to TOTP Authentication.
Update: We continue to monitor multiple third party providers that continue to be impacted by the cloud service outage - SMS messaging is included. Ninja services are otherwise working as expected. We advise users to switch to TOTP to avoid SMS issues.
Update: We continue to monitor multiple third party providers as they begin to see recovery from the major cloud service outage. Ninja Services are working as expected, however while the providers continue to fully restore service we advise SMS users to switch to TOTP authentication.
This incident has been resolved.
Ninja Services are working as expected, however while the providers restores service we advise users to switch to TOTP Authentication.
This incident has been resolved.
Increased error rates and delays on scheduled tasks
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue with Ninja Remote connections.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue where tickets are not being created in NinjaOne Ticketing and ITSM/PSA integrations. Our team has confirmed the issue, and is actively working on a solution.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue reported by a small number of customers where remote tools, including Ninja Remote, are not connecting. We are currently investigating and working on a solution.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing some latency and intermittent issues in the web UI for our backup products. Backup schedules and jobs remain unaffected. We are working to resolve this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
SentinelOne is currently experiencing issues with their US portals. Customers may experience issues accessing these and with the NinjaOne to SentinelOne integration. For more details please see https://status.sentinelone.com/
We continue to monitor SentinalOne for updates to their platform availability.
SentinelOne has resolved the issue with their services.
We are aware of an issue with TeamViewer connections failing to start/connect. We are currently investigating the issue.
We have seen the TeamViewer connection error rates drop to zero. We are engaging with TeamViewer to determine root cause.
This incident has been resolved.
We have confirmed with the TeamViewer support team that there was an issue with the SSL Certificate on their API endpoint. This resulted in NinjaOne rejecting/failing API requests due to SSL Validation errors, resulting in connection failures/elevated error rates. After the SSL issue was resolved on TeamViewer’s environment, we saw functionality restored and our error rates return to normal levels.
We are aware of some issues with agents reporting offline, we are currently investigating and working on a solution.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.