NinjaOne Outage History

NinjaOne is up right now

NinjaOne had 44 outages in the last 2 years totaling 77h 23m of downtime — averaging 1.8 incidents per month.

There were 44 NinjaOne outages since July 1, 2025 totaling 77h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ninjaone.com

Minor December 10, 2025

EU - UI functionality degradation

Detected by Pingoru
Dec 10, 2025, 10:47 AM UTC
Resolved
Dec 10, 2025, 12:48 PM UTC
Duration
2h 1m
Affected: Europe (EU)
Timeline · 4 updates
  1. investigating Dec 10, 2025, 10:47 AM UTC

    We are currently investigating this issue.

  2. identified Dec 10, 2025, 12:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 10, 2025, 12:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 10, 2025, 12:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 28, 2025

EU - Login issues reported on a subset of customers

Detected by Pingoru
Nov 28, 2025, 10:46 AM UTC
Resolved
Nov 28, 2025, 02:48 PM UTC
Duration
4h 1m
Affected: Europe (EU)
Timeline · 4 updates
  1. investigating Nov 28, 2025, 10:46 AM UTC

    We are currently investigating this issue.

  2. identified Nov 28, 2025, 12:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 28, 2025, 02:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 28, 2025, 02:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Agent communication to backend service for some customers degraded.

Detected by Pingoru
Nov 18, 2025, 12:41 PM UTC
Resolved
Nov 18, 2025, 01:28 PM UTC
Duration
47m
Affected: Canada (CA)
Timeline · 3 updates
  1. investigating Nov 18, 2025, 12:41 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 18, 2025, 01:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 18, 2025, 01:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025

Missing organization and location custom field data

Detected by Pingoru
Nov 12, 2025, 02:32 PM UTC
Resolved
Nov 12, 2025, 07:50 PM UTC
Duration
5h 17m
Affected: Canada (CA)
Timeline · 4 updates
  1. identified Nov 12, 2025, 02:32 PM UTC

    We have identified an issue where organization and location custom field data is missing after the update and are in the process of restoring the values now

  2. identified Nov 12, 2025, 03:05 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 12, 2025, 03:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 12, 2025, 07:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025

CA - Splashtop Icons Not Showing For New Devices

Detected by Pingoru
Nov 12, 2025, 11:29 AM UTC
Resolved
Nov 12, 2025, 07:44 PM UTC
Duration
8h 15m
Affected: Canada (CA)
Timeline · 3 updates
  1. investigating Nov 12, 2025, 11:29 AM UTC

    We are aware of an issue causing the Splashtop icon to not appear on newly added devices. We are actively investigating this matter to identify the root cause and implement a solution as soon as possible.

  2. monitoring Nov 12, 2025, 07:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 12, 2025, 07:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025

CA - Mac Installer Issues

Detected by Pingoru
Nov 12, 2025, 11:27 AM UTC
Resolved
Nov 13, 2025, 02:24 AM UTC
Duration
14h 57m
Affected: Canada (CA)
Timeline · 5 updates
  1. investigating Nov 12, 2025, 11:27 AM UTC

    We are currently investigating an issue affecting Mac device installers that is preventing installation for some users. We are actively working to identify the root cause and implement a fix as soon as possible.

  2. identified Nov 12, 2025, 07:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 12, 2025, 10:37 PM UTC

    We have identified the root cause of the issue and a fix has been scheduled for deployment at 8:00 PM Central Time tonight. During this maintenance window, some customers may experience brief interruptions or degraded performance while the update is applied. We will post another update once the deployment is complete and the issue has been fully resolved.

  4. monitoring Nov 13, 2025, 02:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 13, 2025, 02:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 6, 2025

Ninja/Dropsuite SSO Navigation Broken & Organizations Unlinked Following Recent DS Update

Detected by Pingoru
Nov 06, 2025, 05:18 PM UTC
Resolved
Nov 06, 2025, 07:03 PM UTC
Duration
1h 44m
Affected: United States (US)Europe (EU)Australia (OC)Canada (CA)United States (US2)
Timeline · 4 updates
  1. investigating Nov 06, 2025, 05:18 PM UTC

    We are investigating an issue affecting the Ninja SaaS Backup integration where the Single Sign-On (SSO) link to the Dropsuite portal is temporarily unavailable. Customers should use direct sign-in to the separate Dropsuite portal for continued access.

  2. identified Nov 06, 2025, 05:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 06, 2025, 06:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 06, 2025, 07:03 PM UTC

    Ninja/Dropsuite SSO Navigation has been restored.

Read the full incident report →

Minor November 4, 2025

Agent installation issues on ESXi/VMWare

Detected by Pingoru
Nov 04, 2025, 05:07 PM UTC
Resolved
Nov 04, 2025, 07:02 PM UTC
Duration
1h 55m
Affected: United States (US)Europe (EU)Australia (OC)Canada (CA)United States (US2)
Timeline · 6 updates
  1. investigating Nov 04, 2025, 05:07 PM UTC

    We are aware of an issue reported by a small number of customers unable to install the agent for ESXi/VMWare hosts. We are currently investigating this issue.

  2. investigating Nov 04, 2025, 05:22 PM UTC

    We have confirmed that the issue affects all regions. We are continuing to investigate the issue.

  3. identified Nov 04, 2025, 05:30 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 04, 2025, 06:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Nov 04, 2025, 06:42 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Nov 04, 2025, 07:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Multiple third party providers continue to be impacted by cloud service outage - including SMS messaging

Detected by Pingoru
Oct 20, 2025, 03:35 PM UTC
Resolved
Oct 20, 2025, 11:40 PM UTC
Duration
8h 4m
Affected: United States (US)Europe (EU)Australia (OC)Canada (CA)United States (US2)
Timeline · 4 updates
  1. monitoring Oct 20, 2025, 03:35 PM UTC

    Ninja Services are working as expected, however while the providers restore service we advise users to switch to TOTP Authentication.

  2. monitoring Oct 20, 2025, 07:10 PM UTC

    Update: We continue to monitor multiple third party providers that continue to be impacted by the cloud service outage - SMS messaging is included. Ninja services are otherwise working as expected. We advise users to switch to TOTP to avoid SMS issues.

  3. monitoring Oct 20, 2025, 10:23 PM UTC

    Update: We continue to monitor multiple third party providers as they begin to see recovery from the major cloud service outage. Ninja Services are working as expected, however while the providers continue to fully restore service we advise SMS users to switch to TOTP authentication.

  4. resolved Oct 20, 2025, 11:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Multiple third party providers impacted by cloud service outage - including SMS messaging

Detected by Pingoru
Oct 20, 2025, 09:54 AM UTC
Resolved
Oct 20, 2025, 11:34 AM UTC
Duration
1h 39m
Affected: United States (US)Europe (EU)Australia (OC)Canada (CA)United States (US2)
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 09:54 AM UTC

    Ninja Services are working as expected, however while the providers restores service we advise users to switch to TOTP Authentication.

  2. resolved Oct 20, 2025, 11:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 8, 2025

EU - Increased error rates and delays on scheduled tasks

Detected by Pingoru
Oct 08, 2025, 01:44 PM UTC
Resolved
Oct 08, 2025, 03:30 PM UTC
Duration
1h 46m
Affected: Europe (EU)
Timeline · 3 updates
  1. investigating Oct 08, 2025, 01:44 PM UTC

    Increased error rates and delays on scheduled tasks

  2. monitoring Oct 08, 2025, 02:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 08, 2025, 03:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 6, 2025

US2 - Ninja Remote Issues

Detected by Pingoru
Oct 06, 2025, 08:44 PM UTC
Resolved
Oct 06, 2025, 11:45 PM UTC
Duration
3h 1m
Affected: United States (US2)
Timeline · 5 updates
  1. investigating Oct 06, 2025, 08:44 PM UTC

    We are investigating an issue with Ninja Remote connections.

  2. investigating Oct 06, 2025, 09:15 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 06, 2025, 09:27 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 06, 2025, 09:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 06, 2025, 11:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 2, 2025

US - NinjaOne Ticketing and ITSM/PSA Integration issues

Detected by Pingoru
Oct 02, 2025, 08:48 PM UTC
Resolved
Oct 02, 2025, 11:56 PM UTC
Duration
3h 7m
Affected: United States (US)
Timeline · 4 updates
  1. investigating Oct 02, 2025, 08:48 PM UTC

    We are investigating an issue where tickets are not being created in NinjaOne Ticketing and ITSM/PSA integrations. Our team has confirmed the issue, and is actively working on a solution.

  2. identified Oct 02, 2025, 10:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 02, 2025, 11:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 02, 2025, 11:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 26, 2025

Remote Tools Issues

Detected by Pingoru
Sep 26, 2025, 01:11 PM UTC
Resolved
Sep 26, 2025, 02:35 PM UTC
Duration
1h 24m
Affected: United States (US)
Timeline · 5 updates
  1. identified Sep 26, 2025, 01:11 PM UTC

    We are aware of an issue reported by a small number of customers where remote tools, including Ninja Remote, are not connecting. We are currently investigating and working on a solution.

  2. identified Sep 26, 2025, 01:17 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Sep 26, 2025, 01:18 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 26, 2025, 02:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 26, 2025, 02:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 5, 2025

EU - Latency issues in Backup Web UI

Detected by Pingoru
Sep 05, 2025, 03:48 PM UTC
Resolved
Sep 05, 2025, 08:42 PM UTC
Duration
4h 54m
Affected: Europe (EU)
Timeline · 3 updates
  1. investigating Sep 05, 2025, 03:48 PM UTC

    We are currently experiencing some latency and intermittent issues in the web UI for our backup products. Backup schedules and jobs remain unaffected. We are working to resolve this issue.

  2. monitoring Sep 05, 2025, 05:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 05, 2025, 08:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 13, 2025

SentinalOne Provider issues in US Regions

Detected by Pingoru
Aug 13, 2025, 05:26 PM UTC
Resolved
Aug 13, 2025, 08:02 PM UTC
Duration
2h 36m
Affected: United States (US)United States (US2)
Timeline · 3 updates
  1. identified Aug 13, 2025, 05:26 PM UTC

    SentinelOne is currently experiencing issues with their US portals. Customers may experience issues accessing these and with the NinjaOne to SentinelOne integration. For more details please see https://status.sentinelone.com/

  2. identified Aug 13, 2025, 06:36 PM UTC

    We continue to monitor SentinalOne for updates to their platform availability.

  3. resolved Aug 13, 2025, 08:02 PM UTC

    SentinelOne has resolved the issue with their services.

Read the full incident report →

Minor July 22, 2025

TeamViewer Connectivity Errors

Detected by Pingoru
Jul 22, 2025, 03:08 PM UTC
Resolved
Jul 22, 2025, 04:34 PM UTC
Duration
1h 25m
Affected: United States (US)Europe (EU)Australia (OC)Canada (CA)United States (US2)
Timeline · 4 updates
  1. investigating Jul 22, 2025, 03:08 PM UTC

    We are aware of an issue with TeamViewer connections failing to start/connect. We are currently investigating the issue.

  2. monitoring Jul 22, 2025, 03:54 PM UTC

    We have seen the TeamViewer connection error rates drop to zero. We are engaging with TeamViewer to determine root cause.

  3. resolved Jul 22, 2025, 04:34 PM UTC

    This incident has been resolved.

  4. postmortem Jul 22, 2025, 04:34 PM UTC

    We have confirmed with the TeamViewer support team that there was an issue with the SSL Certificate on their API endpoint. This resulted in NinjaOne rejecting/failing API requests due to SSL Validation errors, resulting in connection failures/elevated error rates. After the SSL issue was resolved on TeamViewer’s environment, we saw functionality restored and our error rates return to normal levels.

Read the full incident report →

Minor July 1, 2025

EU - Agents Reporting Offline

Detected by Pingoru
Jul 01, 2025, 07:56 AM UTC
Resolved
Jul 01, 2025, 09:02 AM UTC
Duration
1h 5m
Affected: Europe (EU)
Timeline · 4 updates
  1. investigating Jul 01, 2025, 07:56 AM UTC

    We are aware of some issues with agents reporting offline, we are currently investigating and working on a solution.

  2. identified Jul 01, 2025, 08:37 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 01, 2025, 08:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 01, 2025, 09:02 AM UTC

    This incident has been resolved.

Read the full incident report →