NinjaOne incident

Ninja/Dropsuite SSO Navigation Broken & Organizations Unlinked Following Recent DS Update

Minor Resolved View vendor source →

NinjaOne experienced a minor incident on November 6, 2025 affecting United States (US) and Europe (EU) and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2025, 05:18 PM UTC
Resolved
Nov 06, 2025, 07:03 PM UTC
Duration
1h 44m
Detected by Pingoru
Nov 06, 2025, 05:18 PM UTC

Affected components

United States (US)Europe (EU)Australia (OC)Canada (CA)United States (US2)

Update timeline

  1. investigating Nov 06, 2025, 05:18 PM UTC

    We are investigating an issue affecting the Ninja SaaS Backup integration where the Single Sign-On (SSO) link to the Dropsuite portal is temporarily unavailable. Customers should use direct sign-in to the separate Dropsuite portal for continued access.

  2. identified Nov 06, 2025, 05:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 06, 2025, 06:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 06, 2025, 07:03 PM UTC

    Ninja/Dropsuite SSO Navigation has been restored.