NinjaOne incident

Public API endpoint issue: devices-detailed

Minor Resolved View vendor source →

NinjaOne experienced a minor incident on April 16, 2026 affecting Europe (EU) and Australia (OC) and 1 more component, lasting 7h 52m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 12:35 PM UTC
Resolved
Apr 16, 2026, 08:27 PM UTC
Duration
7h 52m
Detected by Pingoru
Apr 16, 2026, 12:35 PM UTC

Affected components

Europe (EU)Australia (OC)Canada (CA)United States (US2)

Update timeline

  1. investigating Apr 16, 2026, 12:35 PM UTC

    Known issue with the devices-detailed Public API endpoint now requiring pagination. We are working on rolling back this change. Until it is fixed customers can access all devices using the pageSize and after query parameters.

  2. identified Apr 16, 2026, 03:23 PM UTC

    We expect to have a hotfix ready and deployed within the next two hours. This will result in a brief disruption of the API while we apply the hotfix, but it is expected to be brief

  3. monitoring Apr 16, 2026, 04:42 PM UTC

    A hotfix has been deployed and we are currently validating the change.

  4. monitoring Apr 16, 2026, 06:14 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 16, 2026, 08:27 PM UTC

    This incident has been resolved.