NinjaOne experienced a minor incident on January 22, 2026 affecting United States (US) and Europe (EU) and 1 more component, lasting 5h 8m. The incident has been resolved; the full update timeline is below.
Affected components
United States (US)Europe (EU)Australia (OC)Canada (CA)United States (US2)
Update timeline
- investigating Jan 22, 2026, 08:29 PM UTC
Due to third party email provider outage some ticketing email may be delayed. We are investigating the issue.
- identified Jan 22, 2026, 08:32 PM UTC
The issue has been identified to a third party email provider outage that is impacting North America regions.
- identified Jan 22, 2026, 09:43 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 22, 2026, 10:43 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 22, 2026, 11:44 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 23, 2026, 12:48 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 23, 2026, 01:38 AM UTC
This incident has been resolved.