NinjaOne incident

Missing organization and location custom field data

Minor Resolved View vendor source →

NinjaOne experienced a minor incident on November 12, 2025 affecting Canada (CA), lasting 5h 17m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 02:32 PM UTC
Resolved
Nov 12, 2025, 07:50 PM UTC
Duration
5h 17m
Detected by Pingoru
Nov 12, 2025, 02:32 PM UTC

Affected components

Canada (CA)

Update timeline

  1. identified Nov 12, 2025, 02:32 PM UTC

    We have identified an issue where organization and location custom field data is missing after the update and are in the process of restoring the values now

  2. identified Nov 12, 2025, 03:05 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 12, 2025, 03:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 12, 2025, 07:50 PM UTC

    This incident has been resolved.