NinjaOne incident

CA - Splashtop Icons Not Showing For New Devices

Minor Resolved View vendor source →

NinjaOne experienced a minor incident on November 12, 2025 affecting Canada (CA), lasting 8h 15m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 11:29 AM UTC
Resolved
Nov 12, 2025, 07:44 PM UTC
Duration
8h 15m
Detected by Pingoru
Nov 12, 2025, 11:29 AM UTC

Affected components

Canada (CA)

Update timeline

  1. investigating Nov 12, 2025, 11:29 AM UTC

    We are aware of an issue causing the Splashtop icon to not appear on newly added devices. We are actively investigating this matter to identify the root cause and implement a solution as soon as possible.

  2. monitoring Nov 12, 2025, 07:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 12, 2025, 07:44 PM UTC

    This incident has been resolved.