NinjaOne incident

Portal service degradation for Apple MDM devices

Minor Resolved View vendor source →

NinjaOne experienced a minor incident on March 11, 2026 affecting Canada (CA) and United States (US2), lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2026, 02:50 PM UTC
Resolved
Mar 11, 2026, 03:53 PM UTC
Duration
1h 3m
Detected by Pingoru
Mar 11, 2026, 02:50 PM UTC

Affected components

Canada (CA)United States (US2)

Update timeline

  1. investigating Mar 11, 2026, 02:50 PM UTC

    NinjaOne has identified a service issue that may affect customer performance in the following areas of the portal: - Apps - MDM Apple - Permission - MDM connections - Device Dashboard - Overview tab (loading APN info for Apple devices) We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at [email protected].

  2. investigating Mar 11, 2026, 03:10 PM UTC

    We are continuing to investigate the issue. We are updating the scope to note we are seeing similar behavior in the US2 region as well.

  3. identified Mar 11, 2026, 03:16 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 11, 2026, 03:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 11, 2026, 03:53 PM UTC

    This incident has been resolved.