NinjaOne incident

SaaS Backup Portal Issues

Minor Resolved View vendor source →

NinjaOne experienced a minor incident on January 29, 2026 affecting United States (US) and Canada (CA), lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2026, 08:17 PM UTC
Resolved
Jan 29, 2026, 10:35 PM UTC
Duration
2h 17m
Detected by Pingoru
Jan 29, 2026, 08:17 PM UTC

Affected components

United States (US)Canada (CA)

Update timeline

  1. identified Jan 29, 2026, 08:17 PM UTC

    We're investigating reports of UI access issues when navigating from the NinjaOne Portal to our SaaS Backup Portal. We've confirmed that all backups are still running, and this is isolated to navigation in the UI only.

  2. identified Jan 29, 2026, 08:39 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jan 29, 2026, 10:35 PM UTC

    This incident has been resolved.