NinjaOne incident

3rd Party SMS MFA Tool: degraded performance globally

Minor Resolved View vendor source →

NinjaOne experienced a minor incident on February 11, 2026 affecting United States (US) and Europe (EU) and 1 more component, lasting 6h 6m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2026, 12:11 PM UTC
Resolved
Feb 11, 2026, 06:17 PM UTC
Duration
6h 6m
Detected by Pingoru
Feb 11, 2026, 12:11 PM UTC

Affected components

United States (US)Europe (EU)Australia (OC)Canada (CA)United States (US2)

Update timeline

  1. investigating Feb 11, 2026, 12:11 PM UTC

    3rd Party SMS MFA Tool: degraded performance globally

  2. investigating Feb 11, 2026, 12:21 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 11, 2026, 02:51 PM UTC

    3rd Party SMS MFA Tool: degraded performance globally

  4. investigating Feb 11, 2026, 02:51 PM UTC

    We are continuing to investigate this issue.

  5. investigating Feb 11, 2026, 02:55 PM UTC

    We are continuing to investigate this issue.

  6. investigating Feb 11, 2026, 02:55 PM UTC

    We are continuing to investigate this issue.

  7. identified Feb 11, 2026, 04:05 PM UTC

    The issue has been identified and a fix is being implemented.

  8. monitoring Feb 11, 2026, 05:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved Feb 11, 2026, 06:17 PM UTC

    This incident has been resolved.