NewStore experienced a minor incident on August 21, 2025 affecting Checkout and Payments and 1 more component, lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2025, 02:43 PM UTC
Adyen has reported an in person payment processing issue in the United States, see statement from Adyen team: We are currently experiencing severely degraded performance for merchants connecting to our United States endpoints since 15:45 CEST. Our technical teams are actively working on urgently resolve this issue. See below for more information on their status page https://status.adyen.com/
- investigating Aug 21, 2025, 02:43 PM UTC
We are continuing to investigate this issue.
- identified Aug 21, 2025, 02:49 PM UTC
Adyen has identified the issue, see below update: We have identified an issue affecting payment processing over cloud terminal api for a subset of terminals connecting to the United States starting at 15:45 CEST. Our engineering team has been engaged and is urgently working to resolve the situation. Please follow updates on our status page (https://status.adyen.com/).
- resolved Aug 21, 2025, 02:51 PM UTC
Adyen has confirmed a resolve for this issue, see below: We can confirm that the issue resulting in a service degradation for our cloud terminal api has been fully resolved since 16:43 CEST. Our engineering team remains engaged and is urgently working to resolve the situation. We will provide a new update if required. Please follow updates on our status page (https://status.adyen.com/).