NewStore incident
[USPS] Policy Change- Minor Impact on Label Generation
NewStore experienced a minor incident on July 12, 2026 affecting Shipping and Routing and 1 more component, lasting 20h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 12, 2026, 10:10 PM UTC
We identified a minor issue affecting shipping label generation for a small subset of orders, caused by a recent Easypost/USPS policy change requiring additional package information. You can read more about this change directly from USPS here: https://about.usps.com/postal-bulletin/2026/pb22700/html/updt_001.htm Impact has been limited, and we are actively working with USPS and our carrier partner to resolve this. If you have any concerns or are experiencing this issue, please reach out to your NewStore support contact.
- resolved Jul 13, 2026, 06:48 PM UTC
This incident has been resolved. We proactively reached out to individual retailers affected by this issue. If you're still experiencing any related issues, please create a support case. Thank you for your patience.