NewStore experienced a minor incident on August 31, 2026 affecting Customer Operations, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2026, 03:55 PM UTC
We are currently investigating an issue affecting the Customers section of NewStore Omnichannel Manager (NOM), preventing users from searching for and viewing the customer list. During this work, when you go to Customers > Customers, searching by customer name or email may return no results, and the full customer list may not load. Individual customer profiles opened by direct link are not affected, and customer search in the Associate App continues to work as normal. We will share additional information here as soon as it is available.
- resolved Aug 31, 2026, 06:22 PM UTC
We have deployed a fix to our Customer service endpoint in NOM which has resolved the issue. We apologize for the inconvenience. Please reach out to NewStore Support if you are still not able to search for Customers in NOM.