NewStore incident

Order History and Order Lookup degradation on April 29th

Notice Resolved View vendor source →

NewStore experienced a notice incident on April 30, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 04:33 PM UTC
Resolved
Apr 29, 2026, 05:40 PM UTC
Duration
—
Detected by Pingoru
Apr 30, 2026, 04:33 PM UTC

Update timeline

  1. resolved Apr 30, 2026, 04:33 PM UTC

    Yesterday from approximately 17:40 UTC until approximately 20:30 UTC there was an incident involving external order lookup in the Associate App. This would have affected in-store returns and order history retrieval for retailers using external OMS. We will be performing a formal RCA and share an Incident Report with affected customers. We apologize for the impact this may have caused your store operations.