NewStore incident
Order History and Order Lookup degradation on April 29th
Update timeline
- resolved Apr 30, 2026, 04:33 PM UTC
Yesterday from approximately 17:40 UTC until approximately 20:30 UTC there was an incident involving external order lookup in the Associate App. This would have affected in-store returns and order history retrieval for retailers using external OMS. We will be performing a formal RCA and share an Incident Report with affected customers. We apologize for the impact this may have caused your store operations.
Looking to track NewStore downtime and outages?
Pingoru polls NewStore's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when NewStore reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track NewStore alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
Start monitoring NewStore for free
5 free monitors · No credit card required