NewStore experienced a minor incident on November 29, 2025 affecting Insights, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Insights
Update timeline
- investigating Nov 29, 2025, 02:03 AM UTC
We have received reports that some Insights reports are loading very slowly or time out and show a blank page. We are currently investigating together with our BI service provider and will update here when we have more information.
- monitoring Nov 29, 2025, 02:41 AM UTC
We have seen significant performance improvements for Insights reports and are monitoreing the situation.
- resolved Nov 29, 2025, 03:43 AM UTC
This incident has been resolved.