NewStore experienced a major incident on June 25, 2026 affecting Fulfillment, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2026, 07:39 PM UTC
We are currently investigating issue with 500 errors seen during picking/packing orders in the Associate App when trying to fulfill orders. You may be running into errors in the Associate App that states to try again later or "500 error" when trying to fulfill an order. We apologize for the impact this is causing your teams, and will provide another update here once we have more information.
- monitoring Jun 25, 2026, 07:49 PM UTC
We have restarted the Fulfillment service, and the errors have subsided. We are continuing to monitor it and will let you know once we are confident the issue is resolved. At this time, we would ask that stores retry their normal fulfillment operations in the Associate App.
- resolved Jun 25, 2026, 08:13 PM UTC
We see errors have subsided and received indications from our retailer field that this has now been resolved. You should now be able to fulfill orders without issue in the Associate App. If you are still encountering issues with order fulfillment in the Associate App, please contact support. Again, we apologize for the business and operational impact this has caused. We will provide an RCA once our team has concluded our analysis and review. This will then be provided in our Trust Portal.