NewStore experienced a critical incident on April 28, 2026 affecting Insights, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 28, 2026, 09:18 AM UTC
We are currently experiencing an outage affecting NOM Insights Reporting. Reports may begin to load but ultimately fail to complete. We are actively investigating the issue and will provide updates here as we make progress.
- monitoring Apr 28, 2026, 09:39 AM UTC
A fix has been implemented for the issue affecting NOM Insights Reporting. Reports are now loading successfully, and we are continuing to monitor the system to ensure stability. We will provide another update once we have confirmed there is no recurrence of the issue.
- resolved Apr 28, 2026, 11:02 AM UTC
This incident has been resolved. NOM Insights Reporting is now functioning normally, and reports are loading successfully. Thank you for your patience.