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We have become aware that some retailers experience Associate App crashes right after upgrading to version 1.85 As a workaround we recommend to either * delete and reinstall the App * wait for 3 hours after the last use of the App before upgrading to 1.85. e.g. upgrade first thing in the morning, without logging in before the upgrade * after the upgrade, login with a different user than the last logged in user and got to Side Menu → Settings → Erase local app data We apologize for the inconvenience and will keep you updated via this incident.

We have verified, that deleting and reinstalling the App is resolving the issue. Alternatively a wait time of 3 hours since the last activity in the Associate App will avoid the error when logging in after the upgrade. Upgrading the App at the end of the day after the last activity or upgrading the App in the morning before the first login will allow associates to use the App without issues.

We are continuing to monitor the Associate App crashes after upgrading to version 1.85. The workarounds shared in our previous updates remain effective. We will provide another update as soon as we have more information.

We are working on a patch release to fix the Associate App crashes after upgrading to version 1.85. We cannot yet confirm when it will be available, because the release depends on Apple’s review timeline. Retailers who have not yet upgraded to 1.85 can choose to wait for the patch. Otherwise, the workarounds shared in our previous updates remain effective. We will update this incident as soon as the patch is released.

We have released version 1.85.1 of the Associate App, which fixes the crashes that occurred after upgrading to version 1.85. Retailers who have not yet upgraded can update directly to 1.85.1, and the previous workarounds are no longer needed. Retailers already on 1.85 can update to 1.85.1 at their convenience. We will continue to monitor the situation before resolving this incident. We apologize for the inconvenience this caused.

We have confirmed that version 1.85.1 of the Associate App resolves the crashes that occurred after upgrading to version 1.85. Retailers who have not yet updated can do so at any time, and no workarounds are needed. This incident is now resolved. We apologize for the inconvenience caused. If you experience any further issues, please contact NewStore Support.

We have identified the cause of the issue affecting promotion and discount applications for some retailers. Our teams have taken steps to mitigate the issue and are working to confirm that functionality has been fully restored. We will continue to monitor the situation and provide a further update once service has stabilized.

We have implemented a fix for the issue affecting promotion and discount applications for some retailers. Service has been restored, and we are monitoring to ensure functionality remains stable. We will provide another update here once we have confirmed the issue has not recurred.

The issue affecting promotion and discount applications for some retailers has been resolved. Service has been fully restored, and we have confirmed that functionality is operating normally with no further occurrences observed. Thank you for your patience while we worked to resolve this issue.

We are currently investigating an issue affecting the Customers section of NewStore Omnichannel Manager (NOM), preventing users from searching for and viewing the customer list. During this work, when you go to Customers > Customers, searching by customer name or email may return no results, and the full customer list may not load. Individual customer profiles opened by direct link are not affected, and customer search in the Associate App continues to work as normal. We will share additional information here as soon as it is available.

We have deployed a fix to our Customer service endpoint in NOM which has resolved the issue. We apologize for the inconvenience. Please reach out to NewStore Support if you are still not able to search for Customers in NOM.

We are currently investigating a possible issue with NOM dashboards. This has the potential to impact the Orders page in NOM as well as other pages not loading. We will share additional information here as soon as it is available.

A fix has been implemented, and we are monitoring the results. Please contact NewStore Support if you are still seeing issues loading pages in NOM.

We are still seeing issues with NOM loading inconsistently. We are working to provide a more stable fix and hope to update you again soon.

We have implemented a more stable fix and will continue to monitor the platform. At this time you should be seeing successful page loading in NOM.

We are now seeing stable performance in NOM. We apologize for any inconvenience this may have caused your business. Please reach out to NewStore Support if you see the issue reoccur again.