Is NewStore down?

We are currently investigating an issue affecting the Customers section of NewStore Omnichannel Manager (NOM), preventing users from searching for and viewing the customer list. During this work, when you go to Customers > Customers, searching by customer name or email may return no results, and the full customer list may not load. Individual customer profiles opened by direct link are not affected, and customer search in the Associate App continues to work as normal. We will share additional information here as soon as it is available.

We have deployed a fix to our Customer service endpoint in NOM which has resolved the issue. We apologize for the inconvenience. Please reach out to NewStore Support if you are still not able to search for Customers in NOM.

We are currently investigating a possible issue with NOM dashboards. This has the potential to impact the Orders page in NOM as well as other pages not loading. We will share additional information here as soon as it is available.

A fix has been implemented, and we are monitoring the results. Please contact NewStore Support if you are still seeing issues loading pages in NOM.

We are still seeing issues with NOM loading inconsistently. We are working to provide a more stable fix and hope to update you again soon.

We have implemented a more stable fix and will continue to monitor the platform. At this time you should be seeing successful page loading in NOM.

We are now seeing stable performance in NOM. We apologize for any inconvenience this may have caused your business. Please reach out to NewStore Support if you see the issue reoccur again.

We have received reports that EasyPost is experiencing an internal networking issue that is impacting all operations. They are still investigating. Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/incidents/y5kwkb6v1kq8 This may cause issues with booking deliveries and creating shipping labels. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App. Alternatively, to get around this, you can book shipment outside of Newstore and update the item status thru NOM.

We are continuing to investigate this issue.

We received an update that Easypost is working with their hosting provider as they investigate connectivity issues to Easypost's primary data center.

A connectivity issue with EasyPost's hosting provider is disrupting EasyPost services. You may see errors or failed requests ("service unavailable") when using the EasyPost API and dashboard. The hosting provider has confirmed the issue and is actively working to restore connectivity. In parallel, EasyPost is bringing selected services back online through its fallback data center, prioritizing the most critical ones to reduce error rates and restore functionality as quickly as possible. Because full recovery depends on the hosting provider, there is no estimated restoration time yet.

EasyPost is starting to see improved service connectivity in its primary data center and will continue to monitor as the situation evolves.

Network connectivity to EasyPost's data centers has been restored, EasyPost reports that services are operating normally, and system-wide error rates have recovered to normal levels. We are monitoring the situation

Easypost has not reported any further interruptions. We are setting this incident to resolved.

We are currently investigating an issue with order placement in the Associate App in Europe. We will update here when we have new information.

We noticed a drop in errors and we are continuing our investigation. We will update here again shortly.

We have identified an issue in a fiscalization service for some European countries and are working on a fix.

The issue was limited to stores in Poland and Italy. We have fixed the issue with the fiscalization service for these countries and all stores should be able to place the orders again.

We identified a minor issue affecting shipping label generation for a small subset of orders, caused by a recent Easypost/USPS policy change requiring additional package information. You can read more about this change directly from USPS here: https://about.usps.com/postal-bulletin/2026/pb22700/html/updt_001.htm Impact has been limited, and we are actively working with USPS and our carrier partner to resolve this. If you have any concerns or are experiencing this issue, please reach out to your NewStore support contact.

This incident has been resolved. We proactively reached out to individual retailers affected by this issue. If you're still experiencing any related issues, please create a support case. Thank you for your patience.