Is NewStore down?

We have received reports that EasyPost is experiencing an internal networking issue that is impacting all operations. They are still investigating. Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/incidents/y5kwkb6v1kq8 This may cause issues with booking deliveries and creating shipping labels. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App. Alternatively, to get around this, you can book shipment outside of Newstore and update the item status thru NOM.

We are continuing to investigate this issue.

We received an update that Easypost is working with their hosting provider as they investigate connectivity issues to Easypost's primary data center.

A connectivity issue with EasyPost's hosting provider is disrupting EasyPost services. You may see errors or failed requests ("service unavailable") when using the EasyPost API and dashboard. The hosting provider has confirmed the issue and is actively working to restore connectivity. In parallel, EasyPost is bringing selected services back online through its fallback data center, prioritizing the most critical ones to reduce error rates and restore functionality as quickly as possible. Because full recovery depends on the hosting provider, there is no estimated restoration time yet.

EasyPost is starting to see improved service connectivity in its primary data center and will continue to monitor as the situation evolves.

Network connectivity to EasyPost's data centers has been restored, EasyPost reports that services are operating normally, and system-wide error rates have recovered to normal levels. We are monitoring the situation

Easypost has not reported any further interruptions. We are setting this incident to resolved.

We are currently investigating an issue with order placement in the Associate App in Europe. We will update here when we have new information.

We noticed a drop in errors and we are continuing our investigation. We will update here again shortly.

We have identified an issue in a fiscalization service for some European countries and are working on a fix.

The issue was limited to stores in Poland and Italy. We have fixed the issue with the fiscalization service for these countries and all stores should be able to place the orders again.

We identified a minor issue affecting shipping label generation for a small subset of orders, caused by a recent Easypost/USPS policy change requiring additional package information. You can read more about this change directly from USPS here: https://about.usps.com/postal-bulletin/2026/pb22700/html/updt_001.htm Impact has been limited, and we are actively working with USPS and our carrier partner to resolve this. If you have any concerns or are experiencing this issue, please reach out to your NewStore support contact.

This incident has been resolved. We proactively reached out to individual retailers affected by this issue. If you're still experiencing any related issues, please create a support case. Thank you for your patience.

We are currently investigating a delay in order routing and will update here once we have more information

We have identified the cause of the delay and are working on its mitigation

We have implemented a mitigation and are seeing a reduction in routing delays.

Right now all delays have been resolved. We are monitoring the situation.

The issue has been resolved and all residual delays have dissipated.

We are currently investigating issue with 500 errors seen during picking/packing orders in the Associate App when trying to fulfill orders. You may be running into errors in the Associate App that states to try again later or "500 error" when trying to fulfill an order. We apologize for the impact this is causing your teams, and will provide another update here once we have more information.

We have restarted the Fulfillment service, and the errors have subsided. We are continuing to monitor it and will let you know once we are confident the issue is resolved. At this time, we would ask that stores retry their normal fulfillment operations in the Associate App.

We see errors have subsided and received indications from our retailer field that this has now been resolved. You should now be able to fulfill orders without issue in the Associate App. If you are still encountering issues with order fulfillment in the Associate App, please contact support. Again, we apologize for the business and operational impact this has caused. We will provide an RCA once our team has concluded our analysis and review. This will then be provided in our Trust Portal.