NewStore experienced a minor incident on August 3, 2026 affecting Omnichannel Manager, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2026, 01:53 PM UTC
We are currently investigating a possible issue with NOM dashboards. This has the potential to impact the Orders page in NOM as well as other pages not loading. We will share additional information here as soon as it is available.
- monitoring Aug 03, 2026, 02:16 PM UTC
A fix has been implemented, and we are monitoring the results. Please contact NewStore Support if you are still seeing issues loading pages in NOM.
- identified Aug 03, 2026, 02:29 PM UTC
We are still seeing issues with NOM loading inconsistently. We are working to provide a more stable fix and hope to update you again soon.
- monitoring Aug 03, 2026, 04:06 PM UTC
We have implemented a more stable fix and will continue to monitor the platform. At this time you should be seeing successful page loading in NOM.
- resolved Aug 03, 2026, 04:49 PM UTC
We are now seeing stable performance in NOM. We apologize for any inconvenience this may have caused your business. Please reach out to NewStore Support if you see the issue reoccur again.