NewStore incident
EasyPost is experiencing internet connectivity issues and is investigating
NewStore experienced a major incident on July 23, 2026 affecting EasyPost API, lasting 5h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 03:44 PM UTC
We have received reports that EasyPost is experiencing an internal networking issue that is impacting all operations. They are still investigating. Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/incidents/y5kwkb6v1kq8 This may cause issues with booking deliveries and creating shipping labels. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App. Alternatively, to get around this, you can book shipment outside of Newstore and update the item status thru NOM.
- investigating Jul 23, 2026, 03:51 PM UTC
We are continuing to investigate this issue.
- investigating Jul 23, 2026, 04:01 PM UTC
We received an update that Easypost is working with their hosting provider as they investigate connectivity issues to Easypost's primary data center.
- identified Jul 23, 2026, 06:13 PM UTC
A connectivity issue with EasyPost's hosting provider is disrupting EasyPost services. You may see errors or failed requests ("service unavailable") when using the EasyPost API and dashboard. The hosting provider has confirmed the issue and is actively working to restore connectivity. In parallel, EasyPost is bringing selected services back online through its fallback data center, prioritizing the most critical ones to reduce error rates and restore functionality as quickly as possible. Because full recovery depends on the hosting provider, there is no estimated restoration time yet.
- identified Jul 23, 2026, 06:46 PM UTC
EasyPost is starting to see improved service connectivity in its primary data center and will continue to monitor as the situation evolves.
- monitoring Jul 23, 2026, 07:26 PM UTC
Network connectivity to EasyPost's data centers has been restored, EasyPost reports that services are operating normally, and system-wide error rates have recovered to normal levels. We are monitoring the situation
- resolved Jul 23, 2026, 08:59 PM UTC
Easypost has not reported any further interruptions. We are setting this incident to resolved.