NewStore incident

Error while placing orders in Associate App in Europe [Poland & Italy]

Major Resolved View vendor source →

NewStore experienced a major incident on July 16, 2026 affecting Checkout, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 06:06 PM UTC
Resolved
Jul 16, 2026, 07:28 PM UTC
Duration
1h 21m
Detected by Pingoru
Jul 16, 2026, 06:06 PM UTC

Affected components

Checkout

Update timeline

  1. investigating Jul 16, 2026, 06:06 PM UTC

    We are currently investigating an issue with order placement in the Associate App in Europe. We will update here when we have new information.

  2. investigating Jul 16, 2026, 06:21 PM UTC

    We noticed a drop in errors and we are continuing our investigation. We will update here again shortly.

  3. identified Jul 16, 2026, 07:02 PM UTC

    We have identified an issue in a fiscalization service for some European countries and are working on a fix.

  4. resolved Jul 16, 2026, 07:28 PM UTC

    The issue was limited to stores in Poland and Italy. We have fixed the issue with the fiscalization service for these countries and all stores should be able to place the orders again.