NewStore experienced a minor incident on July 9, 2026 affecting Routing, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Routing
Update timeline
- investigating Jul 09, 2026, 09:17 PM UTC
We are currently investigating a delay in order routing and will update here once we have more information
- identified Jul 09, 2026, 09:25 PM UTC
We have identified the cause of the delay and are working on its mitigation
- identified Jul 09, 2026, 09:46 PM UTC
We have implemented a mitigation and are seeing a reduction in routing delays.
- monitoring Jul 09, 2026, 09:53 PM UTC
Right now all delays have been resolved. We are monitoring the situation.
- resolved Jul 09, 2026, 10:26 PM UTC
The issue has been resolved and all residual delays have dissipated.