NewStore experienced a major incident on September 30, 2026 affecting Checkout and Promotions, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 30, 2026, 09:52 AM UTC
We have identified the cause of the issue affecting promotion and discount applications for some retailers. Our teams have taken steps to mitigate the issue and are working to confirm that functionality has been fully restored. We will continue to monitor the situation and provide a further update once service has stabilized.
- monitoring Sep 30, 2026, 10:03 AM UTC
We have implemented a fix for the issue affecting promotion and discount applications for some retailers. Service has been restored, and we are monitoring to ensure functionality remains stable. We will provide another update here once we have confirmed the issue has not recurred.
- resolved Sep 30, 2026, 11:12 AM UTC
The issue affecting promotion and discount applications for some retailers has been resolved. Service has been fully restored, and we have confirmed that functionality is operating normally with no further occurrences observed. Thank you for your patience while we worked to resolve this issue.