NewStore Outage History
NewStore is up right nowPingoru has recorded 51 incidents for NewStore: 26 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 6 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 4 | 28 of 744 (4%) |
| August 2026 | 2 | 5 of 744 (1%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 1 | 89 of 589 (15%) |
Incidents, newest first
Major November 12, 2025 Outage related to NOM 36m NewStore Platform, Omnichannel Manager
Started Nov 12, 2025, 05:50 PM UTC· resolved Nov 12, 2025, 06:26 PM UTC
- investigating Nov 12, 2025, 05:50 PM UTC
We are currently investigating a possible issue with logging into NOM. We will share additional information here as soon as it is available.
- monitoring Nov 12, 2025, 06:05 PM UTC
We have just deployed a change which we suspect might caused an issue. Early indications is that login to NOM is now working again. We will provide another update here once we have confirmed no further occurrence.
- resolved Nov 12, 2025, 06:26 PM UTC
We have confirmed reports that login to NOM is working again. We apologize for the impact that this caused to your operations. Our team will investigate the root cause and provide an RCA report once that is completed.
Minor October 22, 2025 Issue in Associate App Version 1.71.0 Affecting Non-Sale Cash Transactions 6d 23h Cash Management
Started Oct 22, 2025, 12:36 PM UTC· resolved Oct 29, 2025, 12:35 PM UTC
- identified Oct 22, 2025, 12:36 PM UTC
We have identified an issue in the Associate App version 1.71.0 for non-sale cash transactions that use reason codes. If you are using non-sale cash transactions with reason codes, we would recommend to hold off on the upgrade to version 1.71.0 of the Associate App. If you are already on version 1.71.0, we are shortly going to release a patch version of the Associate App.
- identified Oct 22, 2025, 10:10 PM UTC
We have identified the issue and developed a patch, the release of this patch is currently going through the required approval channels. We will update this page here once the patched version of the Associate App is available for deployment.
- resolved Oct 29, 2025, 12:35 PM UTC
We have released version 1.71.2 of the associate app which fixes this issue. a
Major October 20, 2025 AWS ongoing incident affecting various parts of NewStore platform. 15h 53m NewStore Platform
Started Oct 20, 2025, 07:33 AM UTC· resolved Oct 20, 2025, 11:26 PM UTC
- investigating Oct 20, 2025, 07:33 AM UTC
We are currently experiencing an ongoing AWS outage (https://health.aws.amazon.com/health/status) that is affecting NewStore. Several functionalities, including login, are impacted at this time. Our team is actively assessing the situation, and we will provide further updates as soon as more information becomes available. For now, all Associate App users are advised to switch to Offline Mode until further notice.
- investigating Oct 20, 2025, 08:27 AM UTC
The ongoing AWS outage continues to affect NewStore services. In addition to the current disruptions, support ticket creation may also be impacted, as our ticketing tool appears to be affected by the same outage. Please continue using Offline Mode for the Associate App where applicable. We will share further updates as soon as AWS provides additional information. Thank you for your continued patience.
- identified Oct 20, 2025, 09:38 AM UTC
AWS has reported that initial mitigations have been applied, and early signs of recovery are being observed across impacted services. We are also seeing gradual improvements within NewStore systems. Some functionality may still be limited while AWS continues its recovery efforts. Our teams are closely monitoring the situation and will provide further updates as additional progress is made. Thank you for your continued patience and understanding.
- monitoring Oct 20, 2025, 10:58 AM UTC
AWS has reported that the issue has been resolved. You can view the latest AWS status here: https://health.aws.amazon.com/health/status Our engineering team has confirmed that the NewStore platform has largely recovered, and Associate App users may now resume Online Mode. However, we are still working on restoring eCom order injection and Offline order submission, and will provide updates on these items as progress continues. Please note that an additional action may be required to restore Adyen webhook notifications. If applicable, log into your Adyen Dashboard and manually resume webhook notifications to ensure full processing continues. Detailed troubleshooting steps are available here: https://docs.adyen.com/development-resources/webhooks/troubleshoot/ We will continue to monitor the situation and are performing cleanup activities. If you experience any further issues, please contact NewStore Support. Thank you for your patience throughout this incident.
- monitoring Oct 20, 2025, 11:27 AM UTC
All NewStore services are now fully recovered. Please proceed with eCom orders injection and offline orders submission. Please note that an additional action may still be required to resume Adyen webhook notifications. If applicable, log into your Adyen Dashboard and manually resume webhook notifications. Detailed troubleshooting steps are available here: https://docs.adyen.com/development-resources/webhooks/troubleshoot/ We will continue to monitor the platform and complete remaining cleanup activities.
- monitoring Oct 20, 2025, 04:22 PM UTC
We are seeing some services being impacted again by the underlying infrastructure provider incident. We will update this page once we have more details about the impact.
- monitoring Oct 20, 2025, 04:31 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 05:00 PM UTC
Our infrastructure provider informed us that they improved stability, we are monitoring closely and will update this page when we have additional information.
- monitoring Oct 20, 2025, 05:48 PM UTC
We are continuing to see networking related issues impacting some of our services. AWS has made progress but not all services are recovered, yet. https://health.aws.amazon.com/health/status Unfortunately you can still expect sporadic error messages in all services including the Associate App, NOM and order injection.
- monitoring Oct 20, 2025, 07:25 PM UTC
We received an update from our infrastructure provider, AWS that indicated an improvement, though not a full recovery of all services used by the NewStore Omnichannel platform. This means that we still expect irregular instabilities for all services including the Associate App, NOM and order injections We will update this page again when we have additional information.
- monitoring Oct 20, 2025, 08:12 PM UTC
The error rates we saw on the AWS infrastructure have significantly improved and we are monitoring closely if the incident is resolved. We will update this page as soon as we have more information.
- monitoring Oct 20, 2025, 09:26 PM UTC
Our infrastructure provider AWS has provided further positive updates in their latest updates. We are continuing to monitor our services, at this moment everything appears to be back to a normal state. Should you still experience issues with any of the NewStore Omnichannel platform services, please do not hesitate to create a support ticket at help.newstore.com
- resolved Oct 20, 2025, 11:26 PM UTC
The underlying infrastructure incident has be resolved by AWS. We are setting this incident here to resolved as well. All NewStore services are up and running. If you experience any anomalies please do not hesitate to contact our Support team at help.newstore.com
Notice October 16, 2025 Degraded performance in the Associate App (AA) and Omnichannel Manager (NOM) 14m
Started Oct 16, 2025, 07:46 AM UTC· resolved Oct 16, 2025, 08:00 AM UTC
- resolved Oct 17, 2025, 02:42 PM UTC
On October 16th, 2025, NewStore experienced an incident between 07:46 UTC and 08:00 UTC that temporarily affected authentication-related services. During this time, you and your teams may have experienced: Login failures or degraded performance in the Associate App (AA) and Omnichannel Manager (NOM) Inability to place or complete sales and orders, including errors when scanning items or attaching customers to carts Customer search issues and delays when accessing certain pages in NOM (e.g., Users or Sales Orders) Failures in user-management actions such as creating or updating users, roles, or permissions Temporary invalidation of cached login sessions, requiring associates to log in again once their access token expires Integration issues, errors when fetching new tokens for API and domain clients All services were fully restored at 08:00 UTC, and the platform has been stable since. We are currently conducting a full post-mortem analysis and will share a detailed Post-Incident Report (PIR) with you once it is complete. This report will include the root cause, contributing factors, and the preventive measures being implemented. We sincerely apologize for the disruption this caused to your operations and thank you for your understanding and partnership as we continue to improve the resilience of our platform.
Minor October 14, 2025 Service Degradation: In-store Orders Showing as “Pending” 3h 29m Omnichannel Manager
Started Oct 14, 2025, 11:10 AM UTC· resolved Oct 14, 2025, 02:39 PM UTC
- identified Oct 14, 2025, 11:10 AM UTC
We have identified an issue where some in-store orders are displayed as "Pending." Engineering has identified the root cause related to a reindexing failure and is actively working on a fix. We are also working on identifying and fixing all orders affected. We will share additional information here as soon as it is available.
- monitoring Oct 14, 2025, 12:10 PM UTC
The issue causing some in-store orders to display as “Pending” has been fixed. We are currently working on correcting the affected orders so that they display correctly in NOM. We will continue to observe until all orders are fully updated and confirmed resolved.
- resolved Oct 14, 2025, 02:39 PM UTC
The issue causing some in-store orders to display as “Pending” has been resolved. All affected orders have been corrected, and the NOM now reflects accurate order statuses in real time. We apologize for any confusion this issue may have caused.
Minor August 25, 2025 Subset of Events Impacted by Event Stream Incident on 23rd August, 2025 1d 2h Event Stream
Started Aug 25, 2025, 11:23 AM UTC· resolved Aug 26, 2025, 01:49 PM UTC
- identified Aug 25, 2025, 11:23 AM UTC
We have identified an issue with the propagation of some order events. This is related to the previous event-stream incident, and as a result a subset of orders may not yet display their most recent details in GraphQL. Current order processing is not affected. Our engineering team is working to restore full consistency as quickly as possible, and we will provide further updates here as they become available.
- identified Aug 25, 2025, 03:58 PM UTC
The processing of the order events is ongoing and we expect all events to be completed in the next 12 hours.
- identified Aug 25, 2025, 07:16 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 25, 2025, 10:39 PM UTC
We have a fix in place and our engineering team have completed the replay of all events affected by this incident. We are actively monitoring the platform and will provide another update once we have confirmed there is no reoccurrence of the issue.
- resolved Aug 26, 2025, 01:49 PM UTC
We have confirmed that order event propagation is fully restored and GraphQL order details are up to date again. All data should now be consistent. If you still notice any issues, please contact Support at help.newstore.com We apologize for the inconvenience.
Minor August 23, 2025 Degraded performance related to Event Stream 14h 49m Event Stream
Started Aug 23, 2025, 07:22 PM UTC· resolved Aug 24, 2025, 10:11 AM UTC
- identified Aug 23, 2025, 07:22 PM UTC
We have identified an issue affecting event publishing on the NewStore Platform. This has the potential to impact any event stream that is listening to NewStore Platform events. We will share additional information here as soon as it is available.
- identified Aug 23, 2025, 08:52 PM UTC
We are continuing to work on stabilizing event processing. In the meantime, you may notice delays in order-related events. All events will be processed once the event-stream service is stable. We will share additional updates here as soon as they are available.
- monitoring Aug 23, 2025, 11:48 PM UTC
The situation has improved and the event stream is steadily processing, though some delays may persist until all events have been fully emitted. We will provide another update once processing has fully normalized.
- resolved Aug 24, 2025, 10:11 AM UTC
The event stream service has been stabilized and is now processing events normally. All delayed events have been fully emitted, and order related event processing has returned to expected performance. If you experience any further problems, please reach out to NewStore Support.
Minor August 21, 2025 Adyen Payment Degraded Performance in US 8m Checkout, Payments, Returns & Exchanges, Payment Service Provider
Started Aug 21, 2025, 02:43 PM UTC· resolved Aug 21, 2025, 02:51 PM UTC
- investigating Aug 21, 2025, 02:43 PM UTC
Adyen has reported an in person payment processing issue in the United States, see statement from Adyen team: We are currently experiencing severely degraded performance for merchants connecting to our United States endpoints since 15:45 CEST. Our technical teams are actively working on urgently resolve this issue. See below for more information on their status page https://status.adyen.com/
- investigating Aug 21, 2025, 02:43 PM UTC
We are continuing to investigate this issue.
- identified Aug 21, 2025, 02:49 PM UTC
Adyen has identified the issue, see below update: We have identified an issue affecting payment processing over cloud terminal api for a subset of terminals connecting to the United States starting at 15:45 CEST. Our engineering team has been engaged and is urgently working to resolve the situation. Please follow updates on our status page (https://status.adyen.com/).
- resolved Aug 21, 2025, 02:51 PM UTC
Adyen has confirmed a resolve for this issue, see below: We can confirm that the issue resulting in a service degradation for our cloud terminal api has been fully resolved since 16:43 CEST. Our engineering team remains engaged and is urgently working to resolve the situation. We will provide a new update if required. Please follow updates on our status page (https://status.adyen.com/).
Major July 31, 2025 Service degradation for Associate App order checkout and payment 2h 42m Checkout, Payments
Started Jul 31, 2025, 11:39 AM UTC· resolved Jul 31, 2025, 02:21 PM UTC
- investigating Jul 31, 2025, 11:39 AM UTC
We are currently investigating a possible issue with our Newstore platform. This has the potential to impact slowness in order checkout and payment processing via the Associate App. We will share additional information here as soon as it is available.
- investigating Jul 31, 2025, 11:52 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 31, 2025, 12:00 PM UTC
We have implemented a fix and are actively monitoring the platform. The issue had been causing slowness in the Associate App, including during order checkout and payment processing, and order injection. All affected services are now operating normally. We will provide another update once we have confirmed the issue has been fully resolved and there is no recurrence.
- resolved Jul 31, 2025, 02:21 PM UTC
The incident has been fully resolved, and all affected NewStore services have been restored. We apologize for the disruption and any confusion this may have caused your associates and customers. Our team will continue to monitor the platform and conduct a thorough investigation into the root cause.
Minor July 9, 2025 Service degradation for returns/exchanges in the Associate App 18h 17m Returns & Exchanges
Started Jul 09, 2025, 03:07 PM UTC· resolved Jul 10, 2025, 09:24 AM UTC
- identified Jul 09, 2025, 03:07 PM UTC
NewStore has identified an issue in the Associate Application that limits the process of making returns successfully. We have confirmed that this issue is related specifically to AA version 1.66.0, when using the "Present card for refund" method. We are working towards a resolution to this issue, and will share additional information once it becomes available.
- identified Jul 09, 2025, 05:32 PM UTC
A new release to the Associate App, version 1.66.1, is to be available soon in order to resolve this issue.
- monitoring Jul 09, 2025, 07:57 PM UTC
We have released a patch for the Associate App version 1.66.1 which will resolve this issue. Please view your MDM for this new release which should be available to distribute shortly.
- resolved Jul 10, 2025, 09:24 AM UTC
The issue impacting returns and exchanges in the Associate App has been resolved. The fix was included in version 1.66.1, which addresses the underlying cause of the degradation. If you are still experiencing issues, please ensure that your Associate App is updated to the latest version available.
Minor June 12, 2025 Service degradation for Insights and Shopping App services 2h 53m Events API, Insights
Started Jun 12, 2025, 06:56 PM UTC· resolved Jun 12, 2025, 09:49 PM UTC
- investigating Jun 12, 2025, 06:56 PM UTC
We are experiencing an incident at one of our infrastructure providers and are evaluating the impact. At this moment, all end-customer-facing services should continue to perform as expected; however, reporting or downstream events to some integrations may be impacted.
- investigating Jun 12, 2025, 07:34 PM UTC
We are continuing to assess the impact of the infrastructure incident. At this moment, we are aware that Insights Reporting in both NOM and the Associate App are affected.
- monitoring Jun 12, 2025, 08:07 PM UTC
The events sent to backend integrations for the Shopping App have recovered. We’re still monitoring Insights. We will provide another update once we have confirmed that the infrastructure has recovered.
- resolved Jun 12, 2025, 09:49 PM UTC
We have confirmed that all Insights reporting is functional again after our infrastructure provider has restored the majority of their services. The Shopping App services have been restored as well. All data should have caught up by now. If you still see issues please contact Support at help.newstore.com We apologize for the inconvenience.
Minor June 6, 2025 [UPS] - API Degredation 1h 41m Shipping, EasyPost API
Started Jun 06, 2025, 12:06 PM UTC· resolved Jun 06, 2025, 01:48 PM UTC
- investigating Jun 06, 2025, 12:06 PM UTC
We have been alerted by EasyPost that the UPS API is experiencing some service degradation. If your business uses UPS, this could affect shipping offers for Store Fulfillment or Order Injection. At this time, our advice is to retry your operation if you run into an error. Please feel free to contact NewStore Support if you have any questions. Please also see EasyPost's Status page for more information on this service degradation: https://www.easypoststatus.com/
- resolved Jun 06, 2025, 01:48 PM UTC
This incident has been resolved.
Minor June 5, 2025 [UPS] API Degredation 14m Shipping, EasyPost API
Started Jun 05, 2025, 06:48 PM UTC· resolved Jun 05, 2025, 07:03 PM UTC
- investigating Jun 05, 2025, 06:48 PM UTC
We have been alerted by EasyPost that the UPS API is experiencing some service degradation. If your business uses UPS, this could affect shipping offers for Store Fulfillment or Order Injection. At this time, our advice is to retry your operation if you run into an error. Please feel free to contact NewStore Support if you have any questions. Please also see EasyPost's Status page for more information on this service degradation: https://www.easypoststatus.com/
- resolved Jun 05, 2025, 07:03 PM UTC
This incident has been resolved.
Minor May 14, 2025 Service degradation for Payment Service 2h 1m Payments
Started May 14, 2025, 11:00 AM UTC· resolved May 14, 2025, 01:01 PM UTC
- monitoring May 14, 2025, 11:00 AM UTC
Between 10:06 UTC and 10:38 UTC, we experienced a degradation in our payment services, which may have caused failures in cash transactions and delays in order placement. The services have been fully recovered, and all services are now operating normally. We are currently reviewing and addressing any potentially impacted orders. Thank you for your patience.
- resolved May 14, 2025, 01:01 PM UTC
The incident is now resolved, and all affected NewStore services have been fully restored at this point. All of the payments for affected orders should be recovered now; however, if you do notice any orders that you believe are still unresolved and affected from this timeframe, please open a Support ticket. Our team will investigate and treat them with priority to resolve. We apologize for the impact and confusion this may have caused your associates and customers. The team will continue to monitor and fully investigate the root cause.
Notice May 5, 2025 Delays in Payment Service on May 3rd, 2025 1d 3h NewStore Platform, Payments, Returns & Exchanges
Started May 05, 2025, 06:58 PM UTC· resolved May 06, 2025, 10:01 PM UTC
- monitoring May 05, 2025, 06:58 PM UTC
We would like to inform you that an incident occurred with our payment service on Saturday, May 3rd ~ 15:35 to 16:25 UTC which could have affected fully placing orders, returns and exchanges. While our Engineering team resolved the issue on Saturday, they also worked this morning, May 5th, to replay events to help fully place orders with their payments attached. Most of the payments for affected orders should be now recovered, however, if you do notice any orders that you believe are still unresolved and affected from this timeframe, please open a Support ticket. Our team will investigate and treat them with priority to resolve. We apologize for the impact and confusion this may have caused your associates and customers. Our team is also working in parallel to study the root cause of this Incident from Saturday and will provide an RCA to your teams in the near future. This will also include more complete details of the timing and impact.
- resolved May 06, 2025, 10:01 PM UTC
Our team is still finalizing work on fixing a handful of orders from the incident on Saturday. The work will be completed and communicated through your individual support cases.
Minor April 21, 2025 Adyen Payment Degraded Performance in EU 8h 15m Checkout, Payments, Returns & Exchanges, Payment Service Provider
Started Apr 21, 2025, 07:08 PM UTC· resolved Apr 22, 2025, 03:24 AM UTC
- identified Apr 21, 2025, 07:08 PM UTC
Adyen has reported a recurring incident, see below: "The had experienced a new DDoS attack to EU endpoints starting at 20:35 CEST. Payment processing and other services hosted in EU have recovered since 20:45 CEST. Checkout shopper is currently disabled in EU, which is impacting the following services: * Alternative payment methods processing * Session integrations * Pay by link" Please see Adyen's status page for further information regarding this incident: https://status.adyen.com/
- identified Apr 21, 2025, 07:16 PM UTC
Adyen has provided an update on this issue: "We are in the process of fully enabling Checkout shopper in EU. The following services are experiencing partial degraded performance: * Alternative payment methods processing * Session integrations * Pay by link" Please see Adyen's status page for further information regarding this incident: https://status.adyen.com/
- identified Apr 21, 2025, 08:08 PM UTC
Adyen has provided the gollowing update: "We continue to experience degraded performance for the following Checkout shopper services: * Session integrations * Secure fields * Pay by link * Alternative payment methods * 3DS Redirect flows We continue working on fully re-enabling Checkout shopper on our EU datacenters." Please see Adyen's status page for further information regarding this incident: https://status.adyen.com/
- identified Apr 21, 2025, 08:46 PM UTC
Adyen continue to work on resolving the incident, they stated the following: "We are observing a recovery for the following Checkout services starting at 22:34 CEST: * Session integrations * Secure fields * Pay by link * Alternative payment methods * 3DS Redirect flows We will provide a new update in the next 30 minutes." Please see Adyen's status page for further information regarding this incident: https://status.adyen.com/
- identified Apr 21, 2025, 10:08 PM UTC
Adyen has provided the following update: "Checkout services are again experiencing degraded performance since 23:34 CEST. Checkout customers processing E-commerce transaction through the following integrations are impacted: Sessions Secure fields Pay by link We will provide a new update in the next 30 minutes." Please see Adyen's status page for further information regarding this incident: https://status.adyen.com/
- identified Apr 21, 2025, 11:48 PM UTC
Adyen continue working on recovering services, they stated the following: "We continue working on recovering Checkout services in EU. Performance for impacted services has started to improve since 01:26 CEST. We will provide a new update in the next hour." Please see Adyen's status page for further information regarding this incident: https://status.adyen.com/
- resolved Apr 22, 2025, 03:24 AM UTC
Adyen have confirmed that checkout services performance has stabilized since April 22 2025, 02:16 CEST. At this point, all payment processing capabilities have returned to normal. Please see Adyen's status page for further information regarding this incident: https://status.adyen.com/
Minor April 3, 2025 Saving Insights changes impacted 2h 17m Insights
Started Apr 03, 2025, 02:19 PM UTC· resolved Apr 03, 2025, 04:37 PM UTC
- identified Apr 03, 2025, 02:19 PM UTC
We have identified an issue with Insights Reporting. Any changes made in Insights > Explore will NOT BE SAVED at this moment. For example, updating a dashboards contents, or creating and saving an answer. Insights reports are working and data freshness is NOT IMPACTED.
- resolved Apr 03, 2025, 04:37 PM UTC
The incident has been resolved and all changes will be saving correctly again.
Minor April 2, 2025 Service degradation for Avalara AvaTax calculation during Checkout 37m Avalara Tax Calculation Service
Started Apr 02, 2025, 09:04 PM UTC· resolved Apr 02, 2025, 09:41 PM UTC
- identified Apr 02, 2025, 09:04 PM UTC
Avalara reported an Avalara AvaTax service degradation. This has the potential to impact calculating taxes during Checkout. Currently they reported that their response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information, but please also see Avalara's status page for more information: https://status.avalara.com/incidents/108lkmm7sgkp
- monitoring Apr 02, 2025, 09:20 PM UTC
We have received an update from Avalara, the response team has addressed the issue impacting Avalara AvaTax and continues to monitor service to ensure the return of full service for all customers. This page will be kept up to date with new information, but please also see Avalara's status page for more information: https://status.avalara.com/incidents/108lkmm7sgkp
- resolved Apr 02, 2025, 09:41 PM UTC
We have received an update that the Avalara AvaTax service has been fully restored. We apologize for any impact that this caused your teams. If you are still experiencing taxes not being collected during Checkout, please reach out to NewStore Support.
Major April 2, 2025 Service incident for Insights & Reporting 2h 36m Insights
Started Apr 02, 2025, 03:49 PM UTC· resolved Apr 02, 2025, 06:26 PM UTC
- investigating Apr 02, 2025, 03:49 PM UTC
We are currently experiencing an issue with Insights data and reporting. At this time, Insights are either slow to load or not loading at all at the moment. We apologize for the inconvenience. We are currently investigating this and will provide more information once it becomes available.
- resolved Apr 02, 2025, 06:26 PM UTC
The incident with our Insights service is now resolved. We apologize for any delays to Insights or reporting you may have experienced. Reporting now appears to be loading at regular expected times.
Minor March 19, 2025 EasyPost Degraded FedEx API performance 2h EasyPost API
Started Mar 19, 2025, 06:28 PM UTC· resolved Mar 19, 2025, 08:28 PM UTC
- monitoring Mar 19, 2025, 06:28 PM UTC
We have received reports that EasyPost's API are having issues with performance and availability. Please view the current status and updates directly from EasyPost here: https://www.easypoststatus.com/ The FedEx API is experiencing elevated rates of errors and request timeouts for rating. FedEx has been notified and our engineers will continue to monitor the performance of the API. Message from FedEx: We are experiencing an issue that started around 12:12pm CT today that is causing certain functions to operate slower than usual or be temporarily unavailable. Our IT teams are working diligently to identify and resolve the problem. We regret any inconvenience this have caused. This may cause issues with booking deliveries and creating shipping labels. In response to this, deliveries will be retried automatically, but can also be retried from within the Associate App.
- monitoring Mar 19, 2025, 07:21 PM UTC
FedEx API performance and error rate has improved and the situation appears to be resolving. We are continuing to monitor.
- resolved Mar 19, 2025, 08:28 PM UTC
FedEx API performance has remained stable and at normal baseline levels for over the past hour. We are considering this issue resolved and will re-open this incident if issues resurface.
Notice February 4, 2025 Service degradation for Sales Dashboard Loading on Associate App 2h 19m
Started Feb 04, 2025, 01:30 PM UTC· resolved Feb 04, 2025, 03:49 PM UTC
- resolved Feb 04, 2025, 04:16 PM UTC
There was a momentary service degradation in which Sales Dashboards would not load properly for approximately 2h19m (13:30 -- 15:49 UTC). This was due to an overly restrictive security policy was applied during HTTP Gateway Migration. At this time the issue has been resolved and should not be impacting users. If you still feel your business is impacted, please reach out to NewStore Support.
Minor January 24, 2025 Service degradation for SalesForce Commerce Cloud Order Injection 52m Routing
Started Jan 24, 2025, 03:49 PM UTC· resolved Jan 24, 2025, 04:41 PM UTC
- monitoring Jan 24, 2025, 03:49 PM UTC
We noticed a longer than normal delay of order import jobs for retailers using SFCC (SalesForce Commerce Cloud). This could slightly impact order routing on time as the orders are showing up in NOM later than expected (60+ minutes in some cases). We have scaled our resources on our SalesForce Commerce Cloud (SFCC) Order injection service and will provide another update once we have confirmed the Order import jobs are processing and completing at a normal rate again.
- resolved Jan 24, 2025, 04:41 PM UTC
After scaling services, we are now seeing SFCC order injections import at a normal and expected rate. If you still feel your business is affected, please contact NewStore Support.
Major January 23, 2025 Support Portal access issues 3h 8m NewStore Support Portal
Started Jan 23, 2025, 05:02 PM UTC· resolved Jan 23, 2025, 08:11 PM UTC
- identified Jan 23, 2025, 05:02 PM UTC
We are currently experiencing an issue with the NewStore Support Portal at help.newstore.com You might experience slowness or error messages. We are working with our service provider on a solution to the issue. In the meantime we have created a temporary email address Please use this email address to report new issues or send us updates to existing issues and a member of our team will get back to you.
- monitoring Jan 23, 2025, 06:01 PM UTC
We are seeing improvements and the support portal performance has recovered. For now we are continuing to monitor the situation. If you should still experience issues accessing the portal or creating Support tickets, please feel free to use the temporary email address mentioned in the previous update.
- resolved Jan 23, 2025, 08:11 PM UTC
The Support Portal is fully functional again. We would like to apologize for the inconvenience.
Major January 22, 2025 NewStore Support portal outage 3h 31m NewStore Support Portal
Started Jan 22, 2025, 07:18 PM UTC· resolved Jan 22, 2025, 10:50 PM UTC
- investigating Jan 22, 2025, 07:18 PM UTC
We are currently experiencing an issue with the NewStore Support Portal at help.newstore.com We are in contact with our service provider and will keep you posted about the status.
- investigating Jan 22, 2025, 07:51 PM UTC
While we are working with our service provider on the issue, we have created a temporary email address. Please use this email address to report new issues or send us updates to existing issues and a member of our team will get back to you.
- monitoring Jan 22, 2025, 08:43 PM UTC
The issue at our service provider appears to be resolved and our Support portal at https://help.newstore.com should be fully functional again. We will continue to monitor the situation.
- resolved Jan 22, 2025, 10:50 PM UTC
The issue has been resolved and the Support portal at https://help.newstore.com is fully functional again. The temporary email addressed has been decommissioned.