NewStore Outage History

NewStore degraded View live status →

NewStore had 29 outages in the last 2 years totaling 23h 7m of downtime — averaging 1.2 incidents per month.

There were 29 NewStore outages since June 5, 2025 totaling 23h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.newstore.net

Minor July 9, 2025

Service degradation for returns/exchanges in the Associate App

Detected by Pingoru
Jul 09, 2025, 03:07 PM UTC
Resolved
Jul 10, 2025, 09:24 AM UTC
Duration
18h 17m
Affected: Returns & Exchanges
Timeline · 4 updates
  1. identified Jul 09, 2025, 03:07 PM UTC

    NewStore has identified an issue in the Associate Application that limits the process of making returns successfully. We have confirmed that this issue is related specifically to AA version 1.66.0, when using the "Present card for refund" method. We are working towards a resolution to this issue, and will share additional information once it becomes available.

  2. identified Jul 09, 2025, 05:32 PM UTC

    A new release to the Associate App, version 1.66.1, is to be available soon in order to resolve this issue.

  3. monitoring Jul 09, 2025, 07:57 PM UTC

    We have released a patch for the Associate App version 1.66.1 which will resolve this issue. Please view your MDM for this new release which should be available to distribute shortly.

  4. resolved Jul 10, 2025, 09:24 AM UTC

    The issue impacting returns and exchanges in the Associate App has been resolved. The fix was included in version 1.66.1, which addresses the underlying cause of the degradation. If you are still experiencing issues, please ensure that your Associate App is updated to the latest version available.

Read the full incident report →

Minor June 12, 2025

Service degradation for Insights and Shopping App services

Detected by Pingoru
Jun 12, 2025, 06:56 PM UTC
Resolved
Jun 12, 2025, 09:49 PM UTC
Duration
2h 53m
Affected: Events APIInsights
Timeline · 4 updates
  1. investigating Jun 12, 2025, 06:56 PM UTC

    We are experiencing an incident at one of our infrastructure providers and are evaluating the impact. At this moment, all end-customer-facing services should continue to perform as expected; however, reporting or downstream events to some integrations may be impacted.

  2. investigating Jun 12, 2025, 07:34 PM UTC

    We are continuing to assess the impact of the infrastructure incident. At this moment, we are aware that Insights Reporting in both NOM and the Associate App are affected.

  3. monitoring Jun 12, 2025, 08:07 PM UTC

    The events sent to backend integrations for the Shopping App have recovered. We’re still monitoring Insights. We will provide another update once we have confirmed that the infrastructure has recovered.

  4. resolved Jun 12, 2025, 09:49 PM UTC

    We have confirmed that all Insights reporting is functional again after our infrastructure provider has restored the majority of their services. The Shopping App services have been restored as well. All data should have caught up by now. If you still see issues please contact Support at help.newstore.com We apologize for the inconvenience.

Read the full incident report →

Minor June 6, 2025

[UPS] - API Degredation

Detected by Pingoru
Jun 06, 2025, 12:06 PM UTC
Resolved
Jun 06, 2025, 01:48 PM UTC
Duration
1h 41m
Affected: ShippingEasyPost API
Timeline · 2 updates
  1. investigating Jun 06, 2025, 12:06 PM UTC

    We have been alerted by EasyPost that the UPS API is experiencing some service degradation. If your business uses UPS, this could affect shipping offers for Store Fulfillment or Order Injection. At this time, our advice is to retry your operation if you run into an error. Please feel free to contact NewStore Support if you have any questions. Please also see EasyPost's Status page for more information on this service degradation: https://www.easypoststatus.com/

  2. resolved Jun 06, 2025, 01:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 5, 2025

[UPS] API Degredation

Detected by Pingoru
Jun 05, 2025, 06:48 PM UTC
Resolved
Jun 05, 2025, 07:03 PM UTC
Duration
14m
Affected: ShippingEasyPost API
Timeline · 2 updates
  1. investigating Jun 05, 2025, 06:48 PM UTC

    We have been alerted by EasyPost that the UPS API is experiencing some service degradation. If your business uses UPS, this could affect shipping offers for Store Fulfillment or Order Injection. At this time, our advice is to retry your operation if you run into an error. Please feel free to contact NewStore Support if you have any questions. Please also see EasyPost's Status page for more information on this service degradation: https://www.easypoststatus.com/

  2. resolved Jun 05, 2025, 07:03 PM UTC

    This incident has been resolved.

Read the full incident report →