NewStore experienced a minor incident on April 17, 2026 affecting NewStore Platform and Checkout, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
NewStore PlatformCheckout
Update timeline
- identified Apr 17, 2026, 08:53 AM UTC
We have identified an issue impacting receipt generation. We are actively working to identify the root cause and implement a fix. The failed receipts will be generated once the issue is resolved. We apologize for the disruption this may cause and will provide updates here as more information becomes available.
- resolved Apr 17, 2026, 09:20 AM UTC
We have resolved the issue impacting receipt generation. All previously failed receipts have been successfully processed and are now available for printing. We apologize for the disruption and appreciate your patience.