Mux incident

Mux Data no longer reporting finalized views

Major Resolved View vendor source →

Mux experienced a major incident on August 1, 2025 affecting Mux Dashboard and Mux Data - Data Collection, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2025, 10:06 PM UTC
Resolved
Aug 01, 2025, 11:14 PM UTC
Duration
1h 7m
Detected by Pingoru
Aug 01, 2025, 10:06 PM UTC

Affected components

Mux DashboardMux Data - Data Collection

Update timeline

  1. investigating Aug 01, 2025, 10:06 PM UTC

    We are currently investigating an issue where views not showing up in the API or dashboard beginning 21:42:30 UTC

  2. identified Aug 01, 2025, 10:13 PM UTC

    This issue has been identified as latency in our processing pipeline. There is no data loss and a fix is being implemented.

  3. monitoring Aug 01, 2025, 10:37 PM UTC

    A fix has been implemented. Views were delayed from 2025-08-01 21:42:00 to 2025-08-01 22:06:00, and are now available in the system. Some monitoring metrics were inflated/misreported during this time.

  4. resolved Aug 01, 2025, 11:14 PM UTC

    This incident has been resolved.