Mux incident

Issues downloading MP4 assets

Minor Resolved View vendor source →

Mux experienced a minor incident on April 27, 2026 affecting Mux Video - VOD and Mux Video - Live, lasting 7h 42m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 08:08 PM UTC
Resolved
Apr 28, 2026, 03:50 AM UTC
Duration
7h 42m
Detected by Pingoru
Apr 27, 2026, 08:08 PM UTC

Affected components

Mux Video - VODMux Video - Live

Update timeline

  1. investigating Apr 27, 2026, 08:08 PM UTC

    Small percentage of static rendition downloads. We are currently investigating this issue.

  2. monitoring Apr 27, 2026, 08:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 28, 2026, 03:50 AM UTC

    This incident has been resolved.