Mux incident

Ingest delays for some assets

Minor Resolved View vendor source →

Mux experienced a minor incident on April 21, 2026 affecting Mux Video - VOD and Mux Video - Live, lasting 6h 29m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 05:36 PM UTC
Resolved
Apr 22, 2026, 12:06 AM UTC
Duration
6h 29m
Detected by Pingoru
Apr 21, 2026, 05:36 PM UTC

Affected components

Mux Video - VODMux Video - Live

Update timeline

  1. investigating Apr 21, 2026, 05:36 PM UTC

    We are investigating an issue causing delays in processing for some assets.

  2. investigating Apr 21, 2026, 05:52 PM UTC

    We are investigating an issue causing delays in processing for some assets. Additionally, the generation of static renditions, masters, and captions may be delayed.

  3. identified Apr 21, 2026, 06:14 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 21, 2026, 06:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 22, 2026, 12:06 AM UTC

    This incident has been resolved.