Mux experienced a major incident on October 5, 2026 affecting Mux Video - VOD, lasting 3h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Mux Video - VOD
Update timeline
- investigating Oct 05, 2026, 07:44 PM UTC
We are investigating elevated error rates affecting Direct Uploads. Some customers may have experienced failures when creating or uploading to direct upload URLs
- monitoring Oct 05, 2026, 08:31 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 05, 2026, 08:32 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 05, 2026, 10:47 PM UTC
This incident has been resolved.