Mux experienced a major incident on July 14, 2026 affecting Mux Video - VOD and Mux Video - Live, lasting 2h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Mux Video - VODMux Video - Live
Update timeline
- investigating Jul 14, 2026, 05:09 PM UTC
We are investigating reports of video playback failures. Some customers may experience playback errors or timeouts.
- identified Jul 14, 2026, 05:13 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 14, 2026, 05:43 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 14, 2026, 06:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2026, 08:01 PM UTC
This incident has been resolved.