Mux incident

We are investigating an issue causing increased error rates for video ingest and playback for assets and live streams

Major Resolved View vendor source →

Mux experienced a major incident on September 22, 2025 affecting Mux Video - VOD and Mux Video - Live, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2025, 02:54 PM UTC
Resolved
Sep 22, 2025, 04:38 PM UTC
Duration
1h 43m
Detected by Pingoru
Sep 22, 2025, 02:54 PM UTC

Affected components

Mux Video - VODMux Video - Live

Update timeline

  1. investigating Sep 22, 2025, 02:54 PM UTC

    The Mux engineering team are investigating.

  2. monitoring Sep 22, 2025, 03:25 PM UTC

    Error rates have returned to normal, and the team are continuing to investigate and address the root cause of this error spike.

  3. resolved Sep 22, 2025, 04:38 PM UTC

    This incident has been resolved.