MoonPay Outage History

We detected the issue and are now deploying a fix.

Due to an issue with a 3rd party provider we are experiencing some delays with sell transactions completing.

We are currently investigating an issue where some users may see incorrect or missing balance information in their MoonPay accounts. Please note that all funds are safe and on-chain balances remain unaffected — you can verify them directly via blockchain explorers. Our team is working to identify the cause and restore accurate balance visibility as quickly as possible. We'll provide updates as soon as we have more information.

We're resolving an issue affecting the ability to log into Moonpay

We've spotted that something has gone wrong. We're currently investigating the issue while working with our balances provider, and will provide an update soon.

We're aware of customers facing an issue of not being able to complete a transaction using cards. We're investigating the issue.

We are investigating an incident affecting one or more third-party providers, resulting in intermittent errors and elevated latency across parts of our platform. Some features may be unavailable or degraded, including document verification, card payments, and crypto delivery for select currencies. We are working with the impacted providers to mitigate the issue and will share updates as we learn more.

Some transactions are currently facing a delay. We've identified the problem and are currently working on resolving the issue.

Some of our users can't see their Tron wallet's balance. This is caused by an issue with one of our providers that affects a subset of our users. We're collaborating with our provider to fix the issue as soon as possible, and we'll provide an update soon. In the meantime, you can use any Tron explorer (like Tronscan) to view your Tron balance correctly.

Some of our users can't see their Tron wallet's balance. This is caused by an issue with one of our providers that affects a subset of our users. We're still waiting for our provider to fix the issue. Yesterday was a holiday in their location so today we're hoping for a resolution. In the meantime, you can use Tronscan to view your Tron balance correctly.

We've spotted that something has gone wrong with MoonTag Request flow. We're have identified it is related to flow property using fixed-rate as the value when fetching pair limits on swaps.xyz v1.

We've spotted that something has gone wrong with MoonTag Request. We're currently investigating the issue, and will provide an update soon.

We've identified an issue with one of our external partners and are working with them to resolve the issue as soon as possible.

We've identified the root cause and are working on a remedy.

We've identified an issue with one of our external partners and are working with them to resolve the issue as soon as possible.

We've spotted that something has gone wrong and some users are experiencing their MoonPay App hanging when opening. We're currently investigating the issue, and will provide an update soon.

We are having issues loading all EVM compatible chain balances in the MoonPay App. We have identified the cause and are working on a fix.

We are aware of an issue with loading assets on Polygon in the MoonPay App. This does not impact any other chains.

The issue has been identified and a fix is being implemented.