MoonPay Outage History
MoonPay is up right nowPingoru has recorded 58 incidents for MoonPay: 49 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 10 of 720 (1%) |
| May 2026 | 5 | 23 of 744 (3%) |
| June 2026 | 4 | 16 of 720 (2%) |
| July 2026 | 4 | 20 of 744 (3%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 6 | 47 of 720 (7%) |
| October 2026 | 4 | 18 of 583 (3%) |
Incidents, newest first
Minor April 15, 2026 Elevated failure rate on swap transactions 9h 14m Convert
Started Apr 15, 2026, 06:43 AM UTC· resolved Apr 15, 2026, 03:58 PM UTC
- identified Apr 15, 2026, 06:43 AM UTC
We are currently investigating an issue causing an increased failure rate for some swap transactions. Users may experience errors when fetching swap quotes or completing swaps. Our team has identified multiple contributing factors and is actively working to reduce the failure rate and improve reliability.
- resolved Apr 15, 2026, 03:58 PM UTC
The issue has been resolved. All systems are now operating normally. We’ll continue to monitor to ensure stability.
Minor March 5, 2026 Asset details for some tokens is not loading in the mobile app 14m MoonPay App
Started Mar 05, 2026, 03:25 PM UTC· resolved Mar 05, 2026, 03:40 PM UTC
- investigating Mar 05, 2026, 03:25 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- resolved Mar 05, 2026, 03:40 PM UTC
Issue is resolved.
Major February 15, 2026 Offramp delivery is delayed 1h 6m
Started Feb 15, 2026, 12:22 PM UTC· resolved Feb 15, 2026, 01:29 PM UTC
- investigating Feb 15, 2026, 12:22 PM UTC
We are experiencing delays with processing deposits on several networks. We're currently investigating the issue and will provide an update soon.
- monitoring Feb 15, 2026, 01:24 PM UTC
We can now confirm the new transactions are being handled successfully, we are working on processing deposits for older transaction right now - We will provide another update asap.
- resolved Feb 15, 2026, 01:29 PM UTC
Confirming everything is in place and and deposits are now processed.
Major February 12, 2026 Unable to view token details 38m MoonPay App
Started Feb 12, 2026, 09:58 AM UTC· resolved Feb 12, 2026, 10:36 AM UTC
- investigating Feb 12, 2026, 09:58 AM UTC
Several tokens are showing an error page instead of price history and token details. We're currently investigating the issue, and will provide an update soon.
- resolved Feb 12, 2026, 10:36 AM UTC
The issue is fixed.
Minor February 10, 2026 Interac Processing Delays 2h 44m API, On-ramp Widget, Discovery
Started Feb 10, 2026, 02:01 PM UTC· resolved Feb 10, 2026, 04:45 PM UTC
- identified Feb 10, 2026, 02:01 PM UTC
We're experiencing delays with interac payment processing. The team has identified the issue and is actively working on a fix
- monitoring Feb 10, 2026, 02:57 PM UTC
The team has deployed a fix and the issue is currently resolved. We'll be monitoring it closely for the next few hours
- resolved Feb 10, 2026, 04:45 PM UTC
The impact from the issue is over and all overdue Interac payments have been processed.
Minor January 23, 2026 Blank home screen for Android users 43m MoonPay App
Started Jan 23, 2026, 05:52 PM UTC· resolved Jan 23, 2026, 06:36 PM UTC
- identified Jan 23, 2026, 05:52 PM UTC
Android users are seeing a rather empty home screen. You can still buy and access your wallets. We fixed the issue and an updated version of the app should be arriving at your Play Store soon.
- resolved Jan 23, 2026, 06:36 PM UTC
Fix delivered. Please restart your app, go to Settings and click the Update button. Your home screen will be back to normal.
Minor December 9, 2025 MoonPay App - Solana Activity and PnL performance degraded 1h 50m Activity
Started Dec 09, 2025, 10:28 AM UTC· resolved Dec 09, 2025, 12:18 PM UTC
- investigating Dec 09, 2025, 10:28 AM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- resolved Dec 09, 2025, 12:18 PM UTC
The impact from the issue is over.
Critical December 5, 2025 Issues with APIs and Widget due to Cloudflare Outage 11m API, On-ramp Widget, Off-ramp Widget, MoonPay App
Started Dec 05, 2025, 09:10 AM UTC· resolved Dec 05, 2025, 09:21 AM UTC
- investigating Dec 05, 2025, 09:10 AM UTC
We're currently encountering issues with our APIs and Widget affecting Ramps due to major Cloudflare outage
- monitoring Dec 05, 2025, 09:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 05, 2025, 09:21 AM UTC
The incident has been resolved and all services are restored.
Minor November 19, 2025 MoonPay Support Portal unavailable 1h 46m
Started Nov 19, 2025, 04:57 PM UTC· resolved Nov 19, 2025, 06:44 PM UTC
- identified Nov 19, 2025, 04:57 PM UTC
We've spotted that our support portal support.moonpay.com is unavailable/slow, we've identified there is an active issue with the vendor. Thank you for your patience whilst this issue is being resolved
- identified Nov 19, 2025, 06:35 PM UTC
Resolved - All systems are operating normally.
- resolved Nov 19, 2025, 06:44 PM UTC
This incident has been resolved.
Major November 18, 2025 On and Offramp delivery of crypto assets are delayed 3h 7m API, On-ramp Widget, Off-ramp Widget, MoonPay App
Started Nov 18, 2025, 11:59 AM UTC· resolved Nov 18, 2025, 03:07 PM UTC
- investigating Nov 18, 2025, 11:59 AM UTC
We are experiencing issues with some of MoonPay services. Following are impacted * Inbound and OutBound transaction processing * Some balances may be displayed incorrectly * Some payment methods are impacted We are actively investigating this and we will provide a new update as soon as possible.
- investigating Nov 18, 2025, 12:14 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 18, 2025, 12:20 PM UTC
We are seeing services recovering and withdrawals are now processing - we are actively monitoring the situation and will provide another update shortly.
- monitoring Nov 18, 2025, 02:21 PM UTC
We have detected and mitigated an issue affecting users' ability to log in to MoonPay. Transaction processing remains stable.
- resolved Nov 18, 2025, 03:07 PM UTC
All systems are operating normally.
Minor November 14, 2025 Transaction processing is delayed 2h 37m On-ramp Widget, MoonPay App
Started Nov 14, 2025, 12:30 PM UTC· resolved Nov 14, 2025, 03:08 PM UTC
- identified Nov 14, 2025, 12:30 PM UTC
Due to a third party issue we are experiencing some delays in transaction processing. We are investigating this issue and we will provide more updates.
- resolved Nov 14, 2025, 03:08 PM UTC
Some transaction processing was delayed due to issues with a compliance provider. We are no longer seeing delays and all affected transactions have now been processed correctly.
Notice November 13, 2025 MoonPay App - Issues Sending Bitcoin 21m Send
Started Nov 13, 2025, 01:04 PM UTC· resolved Nov 13, 2025, 01:25 PM UTC
- investigating Nov 13, 2025, 01:04 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- resolved Nov 13, 2025, 01:25 PM UTC
The issue has been resolved.
Minor November 11, 2025 [MoonPay App] Issues with Bitcoin balances 13m Wallet Balances
Started Nov 11, 2025, 10:52 AM UTC· resolved Nov 11, 2025, 11:06 AM UTC
- identified Nov 11, 2025, 10:52 AM UTC
We are currently investigating an issue where some users may see incorrect or missing BTC balance information in their MoonPay accounts. Please note that all funds are safe and on-chain balances remain unaffected — you can verify them directly via blockchain explorers. Our team is working to identify the cause and restore accurate balance visibility as quickly as possible. We'll provide updates as soon as we have more information.
- resolved Nov 11, 2025, 11:06 AM UTC
The issue has now been resolved.
Minor November 10, 2025 MoonPay App - Elevated failure rates on Convert 2h 23m Convert
Started Nov 10, 2025, 06:54 PM UTC· resolved Nov 10, 2025, 09:18 PM UTC
- investigating Nov 10, 2025, 06:54 PM UTC
We're investigating an issue with Convert failures on Solana.
- resolved Nov 10, 2025, 09:18 PM UTC
It is no longer an issue.
Minor November 6, 2025 Issues loading Balances on MoonPay app 42m MoonPay App, Wallet Balances
Started Nov 06, 2025, 02:12 PM UTC· resolved Nov 06, 2025, 02:55 PM UTC
- identified Nov 06, 2025, 02:12 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- monitoring Nov 06, 2025, 02:15 PM UTC
The issue should now be fixed - all balances should load fine now. We'll keep monitoring the changes.
- resolved Nov 06, 2025, 02:55 PM UTC
The issue has been fixed. Loading balances is now back to normal.
Minor November 4, 2025 Notification & deep-link issues 16h 42m MoonPay App
Started Nov 04, 2025, 07:29 PM UTC· resolved Nov 05, 2025, 12:12 PM UTC
- investigating Nov 04, 2025, 07:29 PM UTC
We've spotted that something has gone wrong with opening deep-links and notifications. We're currently investigating the issue, and will provide an update soon.
- monitoring Nov 05, 2025, 08:53 AM UTC
We have identified and fixed the issue. We will continue to monitor any impact. Customers are advised to update to the latest app version 2.0.26.
- resolved Nov 05, 2025, 12:12 PM UTC
The issue is now resolved. Customers using the MoonPay App on iOS are advised to update to the latest app version 2.0.26.
Minor October 31, 2025 App freezes while buying tokens with a memo/tag 36m MoonPay App
Started Oct 31, 2025, 04:59 PM UTC· resolved Oct 31, 2025, 05:36 PM UTC
- investigating Oct 31, 2025, 04:59 PM UTC
We've spotted the App freezes when buying tokens that support a memo tag. We're currently investigating the issue, and will provide an update soon. You can use buy.moonpay.com in the meantime.
- identified Oct 31, 2025, 05:09 PM UTC
We detected the issue and are now deploying a fix.
- resolved Oct 31, 2025, 05:36 PM UTC
The issue is now fixed 🎃
Major October 31, 2025 Sell Transaction Delays 33m API, Off-ramp Widget, Discovery
Started Oct 31, 2025, 02:47 PM UTC· resolved Oct 31, 2025, 03:20 PM UTC
- identified Oct 31, 2025, 02:47 PM UTC
Due to an issue with a 3rd party provider we are experiencing some delays with sell transactions completing.
- monitoring Oct 31, 2025, 03:07 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- monitoring Oct 31, 2025, 03:09 PM UTC
Sell transactions are starting to process again. We are monitoring and will update once full performance is confirmed.
- resolved Oct 31, 2025, 03:20 PM UTC
Transactions are completing as normal and any delayed transactions have been processed.
Minor October 27, 2025 Issues with MoonPay App user balances 52m MoonPay App, Wallet Balances
Started Oct 27, 2025, 01:48 PM UTC· resolved Oct 27, 2025, 02:41 PM UTC
- identified Oct 27, 2025, 01:48 PM UTC
We are currently investigating an issue where some users may see incorrect or missing balance information in their MoonPay accounts. Please note that all funds are safe and on-chain balances remain unaffected — you can verify them directly via blockchain explorers. Our team is working to identify the cause and restore accurate balance visibility as quickly as possible. We'll provide updates as soon as we have more information.
- resolved Oct 27, 2025, 02:41 PM UTC
The issue was identified and fixed.
Major October 22, 2025 MoonPay App Balances Incorrect 5m API, MoonPay App, Discovery
Started Oct 22, 2025, 11:07 AM UTC· resolved Oct 22, 2025, 11:12 AM UTC
- investigating Oct 22, 2025, 11:07 AM UTC
We are currently investigating an issue where some users may see incorrect or missing balance information in their MoonPay accounts. Please note that all funds are safe and on-chain balances remain unaffected — you can verify them directly via blockchain explorers. Our team is working to identify the cause and restore accurate balance visibility as quickly as possible. We’ll provide updates as soon as we have more information.
- resolved Oct 22, 2025, 11:12 AM UTC
The issue causing some users to see incorrect or missing balances has been resolved. All balances are now displaying correctly in MoonPay. Throughout this incident, funds remained secure and were always accurately reflected on-chain. Thank you for your patience.
Notice October 22, 2025 Issues affecting login to MoonPay 15m MoonPay App
Started Oct 22, 2025, 01:33 AM UTC· resolved Oct 22, 2025, 01:48 AM UTC
- identified Oct 22, 2025, 01:33 AM UTC
We're resolving an issue affecting the ability to log into Moonpay
- resolved Oct 22, 2025, 01:48 AM UTC
This issue is now resolved.
Major October 20, 2025 BTC Balances are not loading on the app 28m MoonPay App
Started Oct 20, 2025, 09:35 PM UTC· resolved Oct 20, 2025, 10:03 PM UTC
- identified Oct 20, 2025, 09:35 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue while working with our balances provider, and will provide an update soon.
- resolved Oct 20, 2025, 10:03 PM UTC
BTC balances displaying on the app have been restored.
Critical October 20, 2025 Some features may be unavailable or degraded 3h 27m Credit & Debit Cards
Started Oct 20, 2025, 10:02 AM UTC· resolved Oct 20, 2025, 01:30 PM UTC
- identified Oct 20, 2025, 07:54 AM UTC
We're aware of customers facing an issue of not being able to complete a transaction using cards. We're investigating the issue.
- identified Oct 20, 2025, 09:42 AM UTC
We are investigating an incident affecting one or more third-party providers, resulting in intermittent errors and elevated latency across parts of our platform. Some features may be unavailable or degraded, including document verification, card payments, and crypto delivery for select currencies. We are working with the impacted providers to mitigate the issue and will share updates as we learn more.
- monitoring Oct 20, 2025, 10:02 AM UTC
We are seeing recovery from our third party providers and service is mostly restored. Functionalities which require phone number validation might experience difficulties. We'll keep monitoring.
- resolved Oct 20, 2025, 01:30 PM UTC
This incident has been resolved.
Minor October 17, 2025 Processing of some transactions is delayed 3h 55m On-ramp Widget
Started Oct 17, 2025, 12:08 PM UTC· resolved Oct 17, 2025, 04:04 PM UTC
- identified Oct 17, 2025, 12:08 PM UTC
Some transactions are currently facing a delay. We've identified the problem and are currently working on resolving the issue.
- monitoring Oct 17, 2025, 03:43 PM UTC
The issue has been resolved. We're actively monitoring the situation to confirm continued stability.
- resolved Oct 17, 2025, 04:04 PM UTC
This incident has been resolved.
Minor October 13, 2025 Issue displaying Tron balances 21h 57m Wallet Balances
Started Oct 13, 2025, 12:45 PM UTC· resolved Oct 14, 2025, 10:43 AM UTC
- identified Oct 13, 2025, 12:45 PM UTC
Some of our users can't see their Tron wallet's balance. This is caused by an issue with one of our providers that affects a subset of our users. We're collaborating with our provider to fix the issue as soon as possible, and we'll provide an update soon. In the meantime, you can use any Tron explorer (like Tronscan) to view your Tron balance correctly.
- identified Oct 14, 2025, 08:18 AM UTC
Some of our users can't see their Tron wallet's balance. This is caused by an issue with one of our providers that affects a subset of our users. We're still waiting for our provider to fix the issue. Yesterday was a holiday in their location so today we're hoping for a resolution. In the meantime, you can use Tronscan to view your Tron balance correctly.
- resolved Oct 14, 2025, 10:43 AM UTC
We fixed the issue and Tron balances are now visible for all users. Thank you for your patience and sorry for the inconvenience.