MoonPay incident

Some features may be unavailable or degraded

Critical Resolved View vendor source →

MoonPay experienced a critical incident on October 20, 2025 affecting Credit & Debit Cards, lasting 3h 27m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 10:02 AM UTC
Resolved
Oct 20, 2025, 01:30 PM UTC
Duration
3h 27m
Detected by Pingoru
Oct 20, 2025, 10:02 AM UTC

Affected components

Credit & Debit Cards

Update timeline

  1. identified Oct 20, 2025, 07:54 AM UTC

    We're aware of customers facing an issue of not being able to complete a transaction using cards. We're investigating the issue.

  2. identified Oct 20, 2025, 09:42 AM UTC

    We are investigating an incident affecting one or more third-party providers, resulting in intermittent errors and elevated latency across parts of our platform. Some features may be unavailable or degraded, including document verification, card payments, and crypto delivery for select currencies. We are working with the impacted providers to mitigate the issue and will share updates as we learn more.

  3. monitoring Oct 20, 2025, 10:02 AM UTC

    We are seeing recovery from our third party providers and service is mostly restored. Functionalities which require phone number validation might experience difficulties. We'll keep monitoring.

  4. resolved Oct 20, 2025, 01:30 PM UTC

    This incident has been resolved.