MoonPay incident

BTC Balances are not loading on the app

Major Resolved View vendor source →

MoonPay experienced a major incident on October 20, 2025 affecting MoonPay App, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:35 PM UTC
Resolved
Oct 20, 2025, 10:03 PM UTC
Duration
28m
Detected by Pingoru
Oct 20, 2025, 09:35 PM UTC

Affected components

MoonPay App

Update timeline

  1. identified Oct 20, 2025, 09:35 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue while working with our balances provider, and will provide an update soon.

  2. resolved Oct 20, 2025, 10:03 PM UTC

    BTC balances displaying on the app have been restored.