MoonPay experienced a major incident on October 31, 2025 affecting API and Off-ramp Widget and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
APIOff-ramp WidgetDiscovery
Update timeline
- identified Oct 31, 2025, 02:47 PM UTC
Due to an issue with a 3rd party provider we are experiencing some delays with sell transactions completing.
- monitoring Oct 31, 2025, 03:07 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- monitoring Oct 31, 2025, 03:09 PM UTC
Sell transactions are starting to process again. We are monitoring and will update once full performance is confirmed.
- resolved Oct 31, 2025, 03:20 PM UTC
Transactions are completing as normal and any delayed transactions have been processed.