MoonPay incident

Elevated failure rate on swap transactions

Minor Resolved View vendor source →
Started
Apr 15, 2026, 06:43 AM UTC
Resolved
Apr 15, 2026, 03:58 PM UTC
Duration
9h 14m
Detected by Pingoru
Apr 15, 2026, 06:43 AM UTC

Affected components

Convert

Update timeline

  1. identified Apr 15, 2026, 06:43 AM UTC

    We are currently investigating an issue causing an increased failure rate for some swap transactions. Users may experience errors when fetching swap quotes or completing swaps. Our team has identified multiple contributing factors and is actively working to reduce the failure rate and improve reliability.

  2. resolved Apr 15, 2026, 03:58 PM UTC

    The issue has been resolved. All systems are now operating normally. We’ll continue to monitor to ensure stability.

Looking to track MoonPay downtime and outages?

Pingoru polls MoonPay's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when MoonPay reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track MoonPay alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring MoonPay for free

5 free monitors · No credit card required