MoonPay experienced a minor incident on April 15, 2026 affecting Convert, lasting 9h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Convert
Update timeline
- identified Apr 15, 2026, 06:43 AM UTC
We are currently investigating an issue causing an increased failure rate for some swap transactions. Users may experience errors when fetching swap quotes or completing swaps. Our team has identified multiple contributing factors and is actively working to reduce the failure rate and improve reliability.
- resolved Apr 15, 2026, 03:58 PM UTC
The issue has been resolved. All systems are now operating normally. We’ll continue to monitor to ensure stability.