MoonPay incident

Transaction processing is delayed

Minor Resolved View vendor source →

MoonPay experienced a minor incident on November 14, 2025 affecting On-ramp Widget and MoonPay App, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2025, 12:30 PM UTC
Resolved
Nov 14, 2025, 03:08 PM UTC
Duration
2h 37m
Detected by Pingoru
Nov 14, 2025, 12:30 PM UTC

Affected components

On-ramp WidgetMoonPay App

Update timeline

  1. identified Nov 14, 2025, 12:30 PM UTC

    Due to a third party issue we are experiencing some delays in transaction processing. We are investigating this issue and we will provide more updates.

  2. resolved Nov 14, 2025, 03:08 PM UTC

    Some transaction processing was delayed due to issues with a compliance provider. We are no longer seeing delays and all affected transactions have now been processed correctly.