MoonPay incident

MoonPay Support Portal unavailable

Minor Resolved View vendor source →

MoonPay experienced a minor incident on November 19, 2025, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2025, 04:57 PM UTC
Resolved
Nov 19, 2025, 06:44 PM UTC
Duration
1h 46m
Detected by Pingoru
Nov 19, 2025, 04:57 PM UTC

Update timeline

  1. identified Nov 19, 2025, 04:57 PM UTC

    We've spotted that our support portal support.moonpay.com is unavailable/slow, we've identified there is an active issue with the vendor. Thank you for your patience whilst this issue is being resolved

  2. identified Nov 19, 2025, 06:35 PM UTC

    Resolved - All systems are operating normally.

  3. resolved Nov 19, 2025, 06:44 PM UTC

    This incident has been resolved.