MoonPay incident

App freezes while buying tokens with a memo/tag

Minor Resolved View vendor source →

MoonPay experienced a minor incident on October 31, 2025 affecting MoonPay App, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2025, 04:59 PM UTC
Resolved
Oct 31, 2025, 05:36 PM UTC
Duration
36m
Detected by Pingoru
Oct 31, 2025, 04:59 PM UTC

Affected components

MoonPay App

Update timeline

  1. investigating Oct 31, 2025, 04:59 PM UTC

    We've spotted the App freezes when buying tokens that support a memo tag. We're currently investigating the issue, and will provide an update soon. You can use buy.moonpay.com in the meantime.

  2. identified Oct 31, 2025, 05:09 PM UTC

    We detected the issue and are now deploying a fix.

  3. resolved Oct 31, 2025, 05:36 PM UTC

    The issue is now fixed 🎃