MoonPay incident

On and Offramp delivery of crypto assets are delayed

Major Resolved View vendor source →

MoonPay experienced a major incident on November 18, 2025 affecting API and On-ramp Widget and 1 more component, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 11:59 AM UTC
Resolved
Nov 18, 2025, 03:07 PM UTC
Duration
3h 7m
Detected by Pingoru
Nov 18, 2025, 11:59 AM UTC

Affected components

APIOn-ramp WidgetOff-ramp WidgetMoonPay App

Update timeline

  1. investigating Nov 18, 2025, 11:59 AM UTC

    We are experiencing issues with some of MoonPay services. Following are impacted * Inbound and OutBound transaction processing * Some balances may be displayed incorrectly * Some payment methods are impacted We are actively investigating this and we will provide a new update as soon as possible.

  2. investigating Nov 18, 2025, 12:14 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 18, 2025, 12:20 PM UTC

    We are seeing services recovering and withdrawals are now processing - we are actively monitoring the situation and will provide another update shortly.

  4. monitoring Nov 18, 2025, 02:21 PM UTC

    We have detected and mitigated an issue affecting users' ability to log in to MoonPay. Transaction processing remains stable.

  5. resolved Nov 18, 2025, 03:07 PM UTC

    All systems are operating normally.