MoonPay Outage History

MoonPay is up right now

Pingoru has recorded 62 incidents for MoonPay: 47 in the last 12 months and 15 in the last 90 days.

Source: status.moonpay.com

62incidents recorded
47last 12 months
15last 90 days
4 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOctNov2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov14%
Pingoru began tracking MoonPay in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202649 of 720 (1%)
May 2026523 of 744 (3%)
June 2026416 of 720 (2%)
July 2026420 of 744 (3%)
August 202610 of 744 (0%)
September 2026627 of 720 (4%)
October 2026621 of 744 (3%)
November 2026223 of 160 (14%)

Incidents, newest first

Critical November 6, 2026 MoonPay Consumer App - Sends 21h 2m On-ramp Widget, MoonPay App, Send

Started Nov 06, 2026, 03:20 PM UTC· resolved Nov 07, 2026, 12:22 PM UTC

  1. investigating Nov 06, 2026, 03:20 PM UTC

    We are currently investigating an issue affecting Sends.. We are working to identify the cause and restore service as quickly as possible. Further updates will be posted as more information becomes available.

  2. monitoring Nov 06, 2026, 04:33 PM UTC

    We've spotted that something has gone wrong. We're currently deploying a fix for the issue, and will provide an update soon.

  3. monitoring Nov 06, 2026, 05:19 PM UTC

    We're currently deploying a fix for both iOS and Android. We will report back when the update is widely available.

  4. monitoring Nov 06, 2026, 10:53 PM UTC

    We've spotted that something has gone wrong. We're currently fixing the issue, and will provide an update soon.

  5. resolved Nov 07, 2026, 12:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 4, 2026 Offramp delivery is delayed 2h 4m Off-ramp Widget, MoonPay App

Started Nov 04, 2026, 04:02 PM UTC· resolved Nov 04, 2026, 06:07 PM UTC

  1. identified Nov 04, 2026, 04:02 PM UTC

    We're currently investigating the issue, and will provide an update soon.

  2. resolved Nov 04, 2026, 06:07 PM UTC

    Offramp is fully operational and delayed orders being processed

Read the full incident report →

Minor October 30, 2026 Incorrect fee calculation when sending on Tron 3h 23m MoonPay App

Started Oct 30, 2026, 10:18 AM UTC· resolved Oct 30, 2026, 01:42 PM UTC

  1. investigating Oct 30, 2026, 10:18 AM UTC

    We're investigating the issue.

  2. identified Oct 30, 2026, 10:54 AM UTC

    The message displayed to the user was incorrect and misleading, so we're fixing that now.

  3. resolved Oct 30, 2026, 01:42 PM UTC

    Message is now accurate.

Read the full incident report →

Minor October 28, 2026 On/Off ramp delivery of some crypto assets is delayed 20m On-ramp Widget

Started Oct 28, 2026, 07:50 PM UTC· resolved Oct 28, 2026, 08:10 PM UTC

  1. investigating Oct 28, 2026, 07:50 PM UTC

    We are investigating this issue and we will provide more updates in the next few hours.

  2. resolved Oct 28, 2026, 08:10 PM UTC

    The issue causing delays to delivery of some crypto assets has been resolved. On-ramp and off-ramp delivery are operating normally, and we have confirmed that the incident is no longer causing abnormal delivery delays. Thank you for your patience.

Read the full incident report →

Major October 22, 2026 Social sign-ins aren't working 47m MoonPay App

Started Oct 22, 2026, 09:29 AM UTC· resolved Oct 22, 2026, 10:17 AM UTC

  1. investigating Oct 22, 2026, 09:29 AM UTC

    We noticed both Google and Apple sign-ins aren't working. We're currently investigating the issue. In the meantime, email sign-in continues to work.

  2. identified Oct 22, 2026, 09:51 AM UTC

    We're currently fixing the issue. You can continue to use the email login in the meantime.

  3. resolved Oct 22, 2026, 10:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2026 Revolut Service Disrupted 8h 18m On-ramp Widget, MoonPay App, Revolut Pay

Started Oct 20, 2026, 07:05 AM UTC· resolved Oct 20, 2026, 03:24 PM UTC

  1. identified Oct 20, 2026, 07:05 AM UTC

    We are currently investigating an issue affecting Revolut payments. Some users may experience disruption resulting in failed transactions or delays. We are working to identify the cause and restore service as quickly as possible. Further updates will be posted as more information becomes available.

  2. monitoring Oct 20, 2026, 12:16 PM UTC

    Since 06:08 UTC today, Revolut Pay payments have been failing because of an outage at Google Cloud that is affecting Revolut and other payment providers. We have temporarily disabled Revolut Pay so customers aren’t affected by failed payments. All other payment methods remain available. Some card payments may occasionally fail or be delayed while the upstream providers recover. We are monitoring the situation and will re-enable Revolut Pay once the issue is resolved

  3. resolved Oct 20, 2026, 03:24 PM UTC

    Revolut has recovered and has been enabled

Read the full incident report →

Major October 6, 2026 Moonpay balances disruption in the US 8h 23m MoonPay Balance

Started Oct 06, 2026, 08:37 AM UTC· resolved Oct 06, 2026, 05:01 PM UTC

  1. identified Oct 06, 2026, 08:37 AM UTC

    New customers are unable to sign up for Balances in the US due to a vendor issue since Sunday 16:16 UTC. We're working with them to resolve the issue and should have restored functionality within the day.

  2. resolved Oct 06, 2026, 05:01 PM UTC

    Vendor issue resolved and Moonpay balances functionality for new users in the US should now be restored.

Read the full incident report →

Major October 2, 2026 Can't continue during buy flow 6m MoonPay App

Started Oct 02, 2026, 01:13 PM UTC· resolved Oct 02, 2026, 01:20 PM UTC

  1. investigating Oct 02, 2026, 01:13 PM UTC

    We're currently investigating why some users can't proceed on the buy flow. We'll provide an update soon.

  2. identified Oct 02, 2026, 01:18 PM UTC

    Deploying a fix

  3. resolved Oct 02, 2026, 01:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 30, 2026 Onramp delivery of some crypto assets is delayed 10m On-ramp Widget, MoonPay App

Started Sep 30, 2026, 02:51 PM UTC· resolved Sep 30, 2026, 03:02 PM UTC

  1. investigating Sep 30, 2026, 02:51 PM UTC

    We are investigating this issue and we will provide more updates in the next few hours.

  2. investigating Sep 30, 2026, 03:01 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 30, 2026, 03:02 PM UTC

    This incident has been resolved, all transactions are processing normally.

Read the full incident report →

Minor September 24, 2026 Users on iOS can't social sign-in with Google 20h 13m MoonPay App

Started Sep 24, 2026, 12:29 PM UTC· resolved Sep 25, 2026, 08:43 AM UTC

  1. investigating Sep 24, 2026, 12:29 PM UTC

    We spotted that for iOS users the login with Google is not working. Other login methods are working. We're currently investigating the issue and will provide an update soon.

  2. identified Sep 24, 2026, 01:33 PM UTC

    We're currently fixing the issue and will provide an update soon.

  3. identified Sep 24, 2026, 04:44 PM UTC

    We submitted the fix to the App Store and requested an expedited review. We're just waiting for Apple to approve and roll it out to you as quickly as possible. In the meantime you can login with email.

  4. resolved Sep 25, 2026, 08:43 AM UTC

    The fix is deployed, simply update to the latest App version (2.0.53).

Read the full incident report →

Notice September 22, 2026 Testnet ramps transactions are currently disabled 20h 5m

Started Sep 22, 2026, 04:41 PM UTC· resolved Sep 23, 2026, 12:46 PM UTC

  1. investigating Sep 22, 2026, 04:41 PM UTC

    Our testnet ramp transactions are currently disabled. We're currently investigating the issue, and will provide an update soon.

  2. investigating Sep 22, 2026, 04:41 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  3. investigating Sep 22, 2026, 04:48 PM UTC

    Our testnet ramp transactions are currently disabled. We're currently investigating the issue, and will provide an update soon.

  4. identified Sep 23, 2026, 07:26 AM UTC

    The issue is identified and a fix is being deployed. We should be in a position to re-enable testnet ramps transactions within a few hours. Apologies for the disruption.

  5. resolved Sep 23, 2026, 12:46 PM UTC

    The issue has been resolved

Read the full incident report →

Major September 16, 2026 Google Pay Service Disrupted 1h 36m On-ramp Widget, Google Pay, MoonPay App, Developer Platform

Started Sep 16, 2026, 04:00 PM UTC· resolved Sep 16, 2026, 05:37 PM UTC

  1. identified Sep 16, 2026, 04:00 PM UTC

    Google is currently experiencing an outage with Google Pay, causing it to be unavailable. MoonPay has temporarily disabled Google Pay and will be following the incident closely to re-enable the payment method as soon as it is resolved.

  2. identified Sep 16, 2026, 04:18 PM UTC

    Google is currently experiencing an outage with Google Pay, causing it to be unavailable. MoonPay has temporarily disabled Google Pay and will be following the incident closely to re-enable the payment method as soon as it is resolved.

  3. identified Sep 16, 2026, 04:21 PM UTC

    Google is currently experiencing an outage with Google Pay, causing it to be unavailable. MoonPay has temporarily disabled Google Pay and will be following the incident closely to re-enable the payment method as soon as it is resolved.

  4. identified Sep 16, 2026, 04:22 PM UTC

    Google is currently experiencing an outage with Google Pay, causing it to be unavailable. MoonPay has temporarily disabled Google Pay and will be following the incident closely to re-enable the payment method as soon as it is resolved.

  5. monitoring Sep 16, 2026, 05:07 PM UTC

    The incident is resolved and Google Pay is now available across all apps.

  6. resolved Sep 16, 2026, 05:37 PM UTC

    Impact resolved

Read the full incident report →

Minor September 10, 2026 DeFi tokens appear as not supported for Trade 4h 37m MoonPay App

Started Sep 10, 2026, 09:47 AM UTC· resolved Sep 10, 2026, 02:25 PM UTC

  1. investigating Sep 10, 2026, 09:47 AM UTC

    We noticed that DeFi tokens show as not supported when trying to use the Trade feature. We're currently investigating the issue, and will provide an update soon.

  2. identified Sep 10, 2026, 10:04 AM UTC

    Found the issue and fixing it now.

  3. monitoring Sep 10, 2026, 11:10 AM UTC

    Majority of DeFi tokens can now be traded. There's still a few exceptions which we're currently investigating.

  4. resolved Sep 10, 2026, 02:25 PM UTC

    Trade feature back to normal for all tokens.

Read the full incident report →

Notice September 2, 2026 Onramp delivery of crypto assets on Solana network is delayed 21m

Started Sep 02, 2026, 10:19 AM UTC· resolved Sep 02, 2026, 10:40 AM UTC

  1. identified Sep 02, 2026, 10:19 AM UTC

    We are working to resolve this issue and we will provide more updates in the next hour.

  2. resolved Sep 02, 2026, 10:40 AM UTC

    All the delayed orders have been successfully processed and delivered.

Read the full incident report →

Major August 13, 2026 Onramp & Offramp delivery of crypto assets are delayed 8m

Started Aug 13, 2026, 08:41 AM UTC· resolved Aug 13, 2026, 08:50 AM UTC

  1. investigating Aug 13, 2026, 08:41 AM UTC

    We are investigating this issue and we will provide more updates in the next few hours.

  2. monitoring Aug 13, 2026, 08:44 AM UTC

    The incident has now been resolved, we are still monitoring.

  3. resolved Aug 13, 2026, 08:50 AM UTC

    This incident has now been resolved and all pending orders are now completed.

Read the full incident report →

Major July 31, 2026 Increased Latency for the MoonPay API 16h 51m API, On-ramp Widget, Off-ramp Widget, MoonPay App and 1 more

Started Jul 31, 2026, 02:57 AM UTC· resolved Jul 31, 2026, 07:49 PM UTC

  1. investigating Jul 31, 2026, 02:57 AM UTC

    We are currently investigating increased latency on the MoonPay API, affecting the Buy and Sell flows, and the MoonPay App.

  2. monitoring Jul 31, 2026, 03:45 AM UTC

    The issue is resolved and the MoonPay API is returning to normal operations. Engineers continue to monitor recovery.

  3. monitoring Jul 31, 2026, 04:29 AM UTC

    Some on-chain wallet balances for newly-created wallets may not reflect recent on-chain activity immediately. Buy, Sell, and Swap transactions are still being processed successfully.

  4. resolved Jul 31, 2026, 07:49 PM UTC

    All systems have returned to normal operation.

Read the full incident report →

Minor July 29, 2026 Memo tag field is missing for certain tokens 2h 11m On-ramp Widget, MoonPay App

Started Jul 29, 2026, 08:34 AM UTC· resolved Jul 29, 2026, 10:46 AM UTC

  1. investigating Jul 29, 2026, 08:34 AM UTC

    Some tokens (like XRP) need an extra field called a Memo tag to reach the right account. We've found it's currently missing for the Widget and the App. We're investigating and will share an update soon.

  2. identified Jul 29, 2026, 09:17 AM UTC

    We're currently fixing the issue and will provide an update soon.

  3. resolved Jul 29, 2026, 10:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2026 Issue loading token information 51m MoonPay App

Started Jul 16, 2026, 08:51 AM UTC· resolved Jul 16, 2026, 09:42 AM UTC

  1. identified Jul 16, 2026, 08:51 AM UTC

    We've spotted an issue with one of our providers that prevents the app from loading token information. We notified the provider and are currently investigating a mitigation.

  2. monitoring Jul 16, 2026, 09:36 AM UTC

    The issue with one of our providers preventing the app from loading token information should be resolved. Actively monitoring for any additional issues.

  3. resolved Jul 16, 2026, 09:42 AM UTC

    Provider is back online and our app is working as normal.

Read the full incident report →

Major July 1, 2026 Transactions are not being processed 8m On-ramp Widget

Started Jul 01, 2026, 01:56 PM UTC· resolved Jul 01, 2026, 02:04 PM UTC

  1. investigating Jul 01, 2026, 01:56 PM UTC

    We're investigating an issue that prevents transactions from being processed.

  2. resolved Jul 01, 2026, 02:04 PM UTC

    The issue was fixed and the system is getting back to normal.

Read the full incident report →

Minor June 25, 2026 Onramp delivery of Base Mainnet crypto assets is delayed 1h 41m On-ramp Widget

Started Jun 25, 2026, 04:53 PM UTC· resolved Jun 25, 2026, 06:34 PM UTC

  1. monitoring Jun 25, 2026, 04:53 PM UTC

    We are monitoring the Base Mainnet issue and will provide further updates as they become available.

  2. resolved Jun 25, 2026, 06:34 PM UTC

    Base chain is now fully recovered and we are seeing txns flowing through normally

Read the full incident report →

Notice June 22, 2026 Elevated API Errors 16m API, Discovery

Started Jun 22, 2026, 03:22 PM UTC· resolved Jun 22, 2026, 03:39 PM UTC

  1. investigating Jun 22, 2026, 03:22 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. monitoring Jun 22, 2026, 03:34 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  3. resolved Jun 22, 2026, 03:39 PM UTC

    The issue has been resolved

Read the full incident report →

Minor June 9, 2026 Delays in processing BTC 1h 35m On-ramp Widget, MoonPay App

Started Jun 09, 2026, 03:22 PM UTC· resolved Jun 09, 2026, 04:57 PM UTC

  1. investigating Jun 09, 2026, 03:22 PM UTC

    There are some delays in processing BTC payments, the team is investigating.

  2. monitoring Jun 09, 2026, 03:46 PM UTC

    Bitcoin (BTC) transactions are currently processing normally. We will continue to closely monitor activity and provide updates if there are any changes.

  3. resolved Jun 09, 2026, 04:57 PM UTC

    Bitcoin (BTC) transactions are processing normally. The latency issue has been resolved.

Read the full incident report →

Minor June 3, 2026 Delays in Wallet Activity Updates for EVM Chains 12h 35m MoonPay App

Started Jun 03, 2026, 10:48 PM UTC· resolved Jun 04, 2026, 11:24 AM UTC

  1. investigating Jun 03, 2026, 10:48 PM UTC

    We are currently investigating delays affecting wallet activity updates for some Ethereum and EVM-compatible wallets. Users can continue transacting normally. However, recent transactions and wallet activity may take longer than usual to appear in the app. Our team has identified the cause and is actively monitoring recovery. We will provide further updates as more information becomes available.

  2. resolved Jun 04, 2026, 11:24 AM UTC

    Wallet activity updates for Ethereum and EVM-compatible wallets are now processing normally. Users can continue transacting as expected, and recent transactions and wallet activity should appear in the app without further delays. Our team has confirmed the recovery and is continuing to monitor the system to ensure stability. We will provide additional updates if necessary.

Read the full incident report →

Notice May 30, 2026 Onramp delivery of some crypto assets is delayed 34m On-ramp Widget, MoonPay App

Started May 30, 2026, 02:37 AM UTC· resolved May 30, 2026, 03:11 AM UTC

  1. investigating May 30, 2026, 02:37 AM UTC

    We are investigating this issue and we will provide more updates in the next few hours.

  2. identified May 30, 2026, 03:06 AM UTC

    We've identified the issue, and are working on the resolution.

  3. resolved May 30, 2026, 03:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 22, 2026 Balances in the MoonPay app are not loading 45m MoonPay App

Started May 22, 2026, 02:49 PM UTC· resolved May 22, 2026, 03:34 PM UTC

  1. identified May 22, 2026, 02:49 PM UTC

    Balances in the MoonPay app are not loading. We're currently investigating the issue, and will provide an update soon.

  2. monitoring May 22, 2026, 03:18 PM UTC

    We investigated the issue, deployed a fix and we're monitoring.

  3. resolved May 22, 2026, 03:34 PM UTC

    The impact from the issue is over.

Read the full incident report →