- Detected by Pingoru
- Jun 09, 2026, 03:22 PM UTC
- Resolved
- Jun 09, 2026, 04:57 PM UTC
- Duration
- 1h 35m
Affected: On-ramp WidgetMoonPay App
Timeline · 3 updates
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investigating Jun 09, 2026, 03:22 PM UTC
There are some delays in processing BTC payments, the team is investigating.
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monitoring Jun 09, 2026, 03:46 PM UTC
Bitcoin (BTC) transactions are currently processing normally. We will continue to closely monitor activity and provide updates if there are any changes.
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resolved Jun 09, 2026, 04:57 PM UTC
Bitcoin (BTC) transactions are processing normally. The latency issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2026, 10:48 PM UTC
- Resolved
- Jun 04, 2026, 11:24 AM UTC
- Duration
- 12h 35m
Affected: MoonPay App
Timeline · 2 updates
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investigating Jun 03, 2026, 10:48 PM UTC
We are currently investigating delays affecting wallet activity updates for some Ethereum and EVM-compatible wallets. Users can continue transacting normally. However, recent transactions and wallet activity may take longer than usual to appear in the app. Our team has identified the cause and is actively monitoring recovery. We will provide further updates as more information becomes available.
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resolved Jun 04, 2026, 11:24 AM UTC
Wallet activity updates for Ethereum and EVM-compatible wallets are now processing normally. Users can continue transacting as expected, and recent transactions and wallet activity should appear in the app without further delays. Our team has confirmed the recovery and is continuing to monitor the system to ensure stability. We will provide additional updates if necessary.
Read the full incident report →
- Detected by Pingoru
- May 30, 2026, 02:37 AM UTC
- Resolved
- May 30, 2026, 03:11 AM UTC
- Duration
- 34m
Affected: On-ramp WidgetMoonPay App
Timeline · 3 updates
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investigating May 30, 2026, 02:37 AM UTC
We are investigating this issue and we will provide more updates in the next few hours.
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identified May 30, 2026, 03:06 AM UTC
We've identified the issue, and are working on the resolution.
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resolved May 30, 2026, 03:11 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 22, 2026, 02:49 PM UTC
- Resolved
- May 22, 2026, 03:34 PM UTC
- Duration
- 45m
Affected: MoonPay App
Timeline · 3 updates
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identified May 22, 2026, 02:49 PM UTC
Balances in the MoonPay app are not loading. We're currently investigating the issue, and will provide an update soon.
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monitoring May 22, 2026, 03:18 PM UTC
We investigated the issue, deployed a fix and we're monitoring.
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resolved May 22, 2026, 03:34 PM UTC
The impact from the issue is over.
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 12:24 PM UTC
- Resolved
- May 20, 2026, 06:39 AM UTC
- Duration
- 18h 14m
Affected: EUR Bank Transfers (SEPA)SEPA Open Banking Payments
Timeline · 2 updates
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identified May 19, 2026, 12:24 PM UTC
Due to an unexpected issue on our provider’s side, you may experience interruptions with the SEPA Instant payment method.
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resolved May 20, 2026, 06:39 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 10:47 AM UTC
- Resolved
- May 06, 2026, 01:04 PM UTC
- Duration
- 2h 16m
Affected: Apple Pay
Timeline · 4 updates
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investigating May 06, 2026, 10:47 AM UTC
We've that payments with Apple Pay and taking longer than expected for some users. We're currently investigating the issue, and will provide an update soon.
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identified May 06, 2026, 10:54 AM UTC
We identified an issue with payments using Apple Pay, which are taking too long for some users. We're currently fixing the issue, and will provide an update soon.
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monitoring May 06, 2026, 11:54 AM UTC
We deployed a fix that reduced the number of affected users. We’re continuing to monitor the situation and will apply further fixes if needed.
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resolved May 06, 2026, 01:04 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 09:55 AM UTC
- Resolved
- Apr 28, 2026, 10:28 AM UTC
- Duration
- 33m
Affected: APIOn-ramp WidgetDiscovery
Timeline · 1 update
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monitoring Apr 28, 2026, 09:55 AM UTC
Team performing ApplePay payment method maintenance. No impact expected.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 10:46 AM UTC
- Resolved
- Apr 21, 2026, 11:20 AM UTC
- Duration
- 34m
Affected: APIActivityOn-ramp WidgetDiscovery
Timeline · 2 updates
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monitoring Apr 21, 2026, 10:46 AM UTC
Routine maintenance, no impact expected. Team actively monitoring any potential failures.
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resolved Apr 21, 2026, 11:20 AM UTC
Maintenance completed successfully. No impact to customers observed.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 12:09 PM UTC
- Resolved
- Apr 15, 2026, 12:35 PM UTC
- Duration
- 25m
Timeline · 5 updates
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investigating Apr 15, 2026, 12:09 PM UTC
We are investigating this issue and we will provide more updates in the next few hours.
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identified Apr 15, 2026, 12:19 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
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monitoring Apr 15, 2026, 12:27 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
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monitoring Apr 15, 2026, 12:28 PM UTC
A fix has been applied and transaction processing has resumed.
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resolved Apr 15, 2026, 12:35 PM UTC
All pending orders are delivered and the issue is resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 06:43 AM UTC
- Resolved
- Apr 15, 2026, 03:58 PM UTC
- Duration
- 9h 14m
Affected: Convert
Timeline · 2 updates
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identified Apr 15, 2026, 06:43 AM UTC
We are currently investigating an issue causing an increased failure rate for some swap transactions. Users may experience errors when fetching swap quotes or completing swaps. Our team has identified multiple contributing factors and is actively working to reduce the failure rate and improve reliability.
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resolved Apr 15, 2026, 03:58 PM UTC
The issue has been resolved. All systems are now operating normally. We’ll continue to monitor to ensure stability.
Read the full incident report →
- Detected by Pingoru
- Mar 05, 2026, 03:25 PM UTC
- Resolved
- Mar 05, 2026, 03:40 PM UTC
- Duration
- 14m
Affected: MoonPay App
Timeline · 2 updates
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investigating Mar 05, 2026, 03:25 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
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resolved Mar 05, 2026, 03:40 PM UTC
Issue is resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 15, 2026, 12:22 PM UTC
- Resolved
- Feb 15, 2026, 01:29 PM UTC
- Duration
- 1h 6m
Timeline · 3 updates
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investigating Feb 15, 2026, 12:22 PM UTC
We are experiencing delays with processing deposits on several networks. We're currently investigating the issue and will provide an update soon.
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monitoring Feb 15, 2026, 01:24 PM UTC
We can now confirm the new transactions are being handled successfully, we are working on processing deposits for older transaction right now - We will provide another update asap.
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resolved Feb 15, 2026, 01:29 PM UTC
Confirming everything is in place and and deposits are now processed.
Read the full incident report →
- Detected by Pingoru
- Feb 12, 2026, 09:58 AM UTC
- Resolved
- Feb 12, 2026, 10:36 AM UTC
- Duration
- 38m
Affected: MoonPay App
Timeline · 2 updates
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investigating Feb 12, 2026, 09:58 AM UTC
Several tokens are showing an error page instead of price history and token details. We're currently investigating the issue, and will provide an update soon.
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resolved Feb 12, 2026, 10:36 AM UTC
The issue is fixed.
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 02:01 PM UTC
- Resolved
- Feb 10, 2026, 04:45 PM UTC
- Duration
- 2h 44m
Affected: APIOn-ramp WidgetDiscovery
Timeline · 3 updates
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identified Feb 10, 2026, 02:01 PM UTC
We're experiencing delays with interac payment processing. The team has identified the issue and is actively working on a fix
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monitoring Feb 10, 2026, 02:57 PM UTC
The team has deployed a fix and the issue is currently resolved. We'll be monitoring it closely for the next few hours
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resolved Feb 10, 2026, 04:45 PM UTC
The impact from the issue is over and all overdue Interac payments have been processed.
Read the full incident report →
- Detected by Pingoru
- Jan 23, 2026, 05:52 PM UTC
- Resolved
- Jan 23, 2026, 06:36 PM UTC
- Duration
- 43m
Affected: MoonPay App
Timeline · 2 updates
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identified Jan 23, 2026, 05:52 PM UTC
Android users are seeing a rather empty home screen. You can still buy and access your wallets. We fixed the issue and an updated version of the app should be arriving at your Play Store soon.
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resolved Jan 23, 2026, 06:36 PM UTC
Fix delivered. Please restart your app, go to Settings and click the Update button. Your home screen will be back to normal.
Read the full incident report →
- Detected by Pingoru
- Dec 09, 2025, 10:28 AM UTC
- Resolved
- Dec 09, 2025, 12:18 PM UTC
- Duration
- 1h 50m
Affected: Activity
Timeline · 2 updates
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investigating Dec 09, 2025, 10:28 AM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
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resolved Dec 09, 2025, 12:18 PM UTC
The impact from the issue is over.
Read the full incident report →
Critical December 5, 2025 - Detected by Pingoru
- Dec 05, 2025, 09:10 AM UTC
- Resolved
- Dec 05, 2025, 09:21 AM UTC
- Duration
- 11m
Affected: APIOn-ramp WidgetOff-ramp WidgetMoonPay App
Timeline · 3 updates
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investigating Dec 05, 2025, 09:10 AM UTC
We're currently encountering issues with our APIs and Widget affecting Ramps due to major Cloudflare outage
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monitoring Dec 05, 2025, 09:15 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 05, 2025, 09:21 AM UTC
The incident has been resolved and all services are restored.
Read the full incident report →
- Detected by Pingoru
- Nov 21, 2025, 04:27 AM UTC
- Resolved
- Nov 21, 2025, 05:07 AM UTC
- Duration
- 40m
Affected: APIDiscovery
Timeline · 3 updates
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investigating Nov 21, 2025, 04:27 AM UTC
We are experiencing delays with delivering ETH to some US customers. We are investigating this issue and we will provide more updates in the next few hours.
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monitoring Nov 21, 2025, 05:03 AM UTC
Normal asset delivery has resumed, we'll continue monitor until the issue is resolved.
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resolved Nov 21, 2025, 05:07 AM UTC
The issue has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 19, 2025, 04:57 PM UTC
- Resolved
- Nov 19, 2025, 06:44 PM UTC
- Duration
- 1h 46m
Timeline · 3 updates
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identified Nov 19, 2025, 04:57 PM UTC
We've spotted that our support portal support.moonpay.com is unavailable/slow, we've identified there is an active issue with the vendor. Thank you for your patience whilst this issue is being resolved
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identified Nov 19, 2025, 06:35 PM UTC
Resolved - All systems are operating normally.
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resolved Nov 19, 2025, 06:44 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 11:59 AM UTC
- Resolved
- Nov 18, 2025, 03:07 PM UTC
- Duration
- 3h 7m
Affected: APIOn-ramp WidgetOff-ramp WidgetMoonPay App
Timeline · 5 updates
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investigating Nov 18, 2025, 11:59 AM UTC
We are experiencing issues with some of MoonPay services. Following are impacted * Inbound and OutBound transaction processing * Some balances may be displayed incorrectly * Some payment methods are impacted We are actively investigating this and we will provide a new update as soon as possible.
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investigating Nov 18, 2025, 12:14 PM UTC
We are continuing to investigate this issue.
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monitoring Nov 18, 2025, 12:20 PM UTC
We are seeing services recovering and withdrawals are now processing - we are actively monitoring the situation and will provide another update shortly.
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monitoring Nov 18, 2025, 02:21 PM UTC
We have detected and mitigated an issue affecting users' ability to log in to MoonPay. Transaction processing remains stable.
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resolved Nov 18, 2025, 03:07 PM UTC
All systems are operating normally.
Read the full incident report →
- Detected by Pingoru
- Nov 14, 2025, 12:30 PM UTC
- Resolved
- Nov 14, 2025, 03:08 PM UTC
- Duration
- 2h 37m
Affected: On-ramp WidgetMoonPay App
Timeline · 2 updates
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identified Nov 14, 2025, 12:30 PM UTC
Due to a third party issue we are experiencing some delays in transaction processing. We are investigating this issue and we will provide more updates.
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resolved Nov 14, 2025, 03:08 PM UTC
Some transaction processing was delayed due to issues with a compliance provider. We are no longer seeing delays and all affected transactions have now been processed correctly.
Read the full incident report →
- Detected by Pingoru
- Nov 13, 2025, 01:04 PM UTC
- Resolved
- Nov 13, 2025, 01:25 PM UTC
- Duration
- 21m
Affected: Send
Timeline · 2 updates
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investigating Nov 13, 2025, 01:04 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
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resolved Nov 13, 2025, 01:25 PM UTC
The issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 11, 2025, 10:52 AM UTC
- Resolved
- Nov 11, 2025, 11:06 AM UTC
- Duration
- 13m
Affected: Wallet Balances
Timeline · 2 updates
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identified Nov 11, 2025, 10:52 AM UTC
We are currently investigating an issue where some users may see incorrect or missing BTC balance information in their MoonPay accounts. Please note that all funds are safe and on-chain balances remain unaffected — you can verify them directly via blockchain explorers. Our team is working to identify the cause and restore accurate balance visibility as quickly as possible. We'll provide updates as soon as we have more information.
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resolved Nov 11, 2025, 11:06 AM UTC
The issue has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 10, 2025, 06:54 PM UTC
- Resolved
- Nov 10, 2025, 09:18 PM UTC
- Duration
- 2h 23m
Affected: Convert
Timeline · 2 updates
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investigating Nov 10, 2025, 06:54 PM UTC
We're investigating an issue with Convert failures on Solana.
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resolved Nov 10, 2025, 09:18 PM UTC
It is no longer an issue.
Read the full incident report →
- Detected by Pingoru
- Nov 06, 2025, 02:12 PM UTC
- Resolved
- Nov 06, 2025, 02:55 PM UTC
- Duration
- 42m
Affected: MoonPay AppWallet Balances
Timeline · 3 updates
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identified Nov 06, 2025, 02:12 PM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
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monitoring Nov 06, 2025, 02:15 PM UTC
The issue should now be fixed - all balances should load fine now. We'll keep monitoring the changes.
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resolved Nov 06, 2025, 02:55 PM UTC
The issue has been fixed. Loading balances is now back to normal.
Read the full incident report →
