MoonPay Outage History

MoonPay is up right now

MoonPay had 50 outages in the last 2 years totaling 100h 6m of downtime — averaging 2.1 incidents per month.

There were 50 MoonPay outages since September 30, 2025 totaling 100h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.moonpay.com

Notice September 22, 2026

Testnet ramps transactions are currently disabled

Detected by Pingoru
Sep 22, 2026, 04:41 PM UTC
Resolved
Sep 23, 2026, 12:46 PM UTC
Duration
20h 5m
Timeline · 5 updates
  1. investigating Sep 22, 2026, 04:41 PM UTC

    Our testnet ramp transactions are currently disabled. We're currently investigating the issue, and will provide an update soon.

  2. investigating Sep 22, 2026, 04:41 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  3. investigating Sep 22, 2026, 04:48 PM UTC

    Our testnet ramp transactions are currently disabled. We're currently investigating the issue, and will provide an update soon.

  4. identified Sep 23, 2026, 07:26 AM UTC

    The issue is identified and a fix is being deployed. We should be in a position to re-enable testnet ramps transactions within a few hours. Apologies for the disruption.

  5. resolved Sep 23, 2026, 12:46 PM UTC

    The issue has been resolved

Read the full incident report →

Major September 16, 2026

Google Pay Service Disrupted

Detected by Pingoru
Sep 16, 2026, 04:18 PM UTC
Resolved
Sep 16, 2026, 05:37 PM UTC
Duration
1h 19m
Affected: On-ramp WidgetGoogle PayMoonPay AppDeveloper Platform
Timeline · 6 updates
  1. identified Sep 16, 2026, 04:00 PM UTC

    Google is currently experiencing an outage with Google Pay, causing it to be unavailable. MoonPay has temporarily disabled Google Pay and will be following the incident closely to re-enable the payment method as soon as it is resolved.

  2. identified Sep 16, 2026, 04:18 PM UTC

    Google is currently experiencing an outage with Google Pay, causing it to be unavailable. MoonPay has temporarily disabled Google Pay and will be following the incident closely to re-enable the payment method as soon as it is resolved.

  3. identified Sep 16, 2026, 04:21 PM UTC

    Google is currently experiencing an outage with Google Pay, causing it to be unavailable. MoonPay has temporarily disabled Google Pay and will be following the incident closely to re-enable the payment method as soon as it is resolved.

  4. identified Sep 16, 2026, 04:22 PM UTC

    Google is currently experiencing an outage with Google Pay, causing it to be unavailable. MoonPay has temporarily disabled Google Pay and will be following the incident closely to re-enable the payment method as soon as it is resolved.

  5. monitoring Sep 16, 2026, 05:07 PM UTC

    The incident is resolved and Google Pay is now available across all apps.

  6. resolved Sep 16, 2026, 05:37 PM UTC

    Impact resolved

Read the full incident report →

Minor September 10, 2026

DeFi tokens appear as not supported for Trade

Detected by Pingoru
Sep 10, 2026, 09:47 AM UTC
Resolved
Sep 10, 2026, 02:25 PM UTC
Duration
4h 37m
Affected: MoonPay App
Timeline · 4 updates
  1. investigating Sep 10, 2026, 09:47 AM UTC

    We noticed that DeFi tokens show as not supported when trying to use the Trade feature. We're currently investigating the issue, and will provide an update soon.

  2. identified Sep 10, 2026, 10:04 AM UTC

    Found the issue and fixing it now.

  3. monitoring Sep 10, 2026, 11:10 AM UTC

    Majority of DeFi tokens can now be traded. There's still a few exceptions which we're currently investigating.

  4. resolved Sep 10, 2026, 02:25 PM UTC

    Trade feature back to normal for all tokens.

Read the full incident report →

Notice September 2, 2026

Onramp delivery of crypto assets on Solana network is delayed

Detected by Pingoru
Sep 02, 2026, 10:19 AM UTC
Resolved
Sep 02, 2026, 10:40 AM UTC
Duration
21m
Timeline · 2 updates
  1. identified Sep 02, 2026, 10:19 AM UTC

    We are working to resolve this issue and we will provide more updates in the next hour.

  2. resolved Sep 02, 2026, 10:40 AM UTC

    All the delayed orders have been successfully processed and delivered.

Read the full incident report →

Major August 13, 2026

Onramp & Offramp delivery of crypto assets are delayed

Detected by Pingoru
Aug 13, 2026, 08:41 AM UTC
Resolved
Aug 13, 2026, 08:50 AM UTC
Duration
8m
Timeline · 3 updates
  1. investigating Aug 13, 2026, 08:41 AM UTC

    We are investigating this issue and we will provide more updates in the next few hours.

  2. monitoring Aug 13, 2026, 08:44 AM UTC

    The incident has now been resolved, we are still monitoring.

  3. resolved Aug 13, 2026, 08:50 AM UTC

    This incident has now been resolved and all pending orders are now completed.

Read the full incident report →

Major July 31, 2026

Increased Latency for the MoonPay API

Detected by Pingoru
Jul 31, 2026, 02:57 AM UTC
Resolved
Jul 31, 2026, 07:49 PM UTC
Duration
16h 51m
Affected: APIOn-ramp WidgetOff-ramp WidgetMoonPay AppWallet Balances
Timeline · 4 updates
  1. investigating Jul 31, 2026, 02:57 AM UTC

    We are currently investigating increased latency on the MoonPay API, affecting the Buy and Sell flows, and the MoonPay App.

  2. monitoring Jul 31, 2026, 03:45 AM UTC

    The issue is resolved and the MoonPay API is returning to normal operations. Engineers continue to monitor recovery.

  3. monitoring Jul 31, 2026, 04:29 AM UTC

    Some on-chain wallet balances for newly-created wallets may not reflect recent on-chain activity immediately. Buy, Sell, and Swap transactions are still being processed successfully.

  4. resolved Jul 31, 2026, 07:49 PM UTC

    All systems have returned to normal operation.

Read the full incident report →

Minor July 29, 2026

Memo tag field is missing for certain tokens

Detected by Pingoru
Jul 29, 2026, 08:34 AM UTC
Resolved
Jul 29, 2026, 10:46 AM UTC
Duration
2h 11m
Affected: On-ramp WidgetMoonPay App
Timeline · 3 updates
  1. investigating Jul 29, 2026, 08:34 AM UTC

    Some tokens (like XRP) need an extra field called a Memo tag to reach the right account. We've found it's currently missing for the Widget and the App. We're investigating and will share an update soon.

  2. identified Jul 29, 2026, 09:17 AM UTC

    We're currently fixing the issue and will provide an update soon.

  3. resolved Jul 29, 2026, 10:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2026

Issue loading token information

Detected by Pingoru
Jul 16, 2026, 08:51 AM UTC
Resolved
Jul 16, 2026, 09:42 AM UTC
Duration
51m
Affected: MoonPay App
Timeline · 3 updates
  1. identified Jul 16, 2026, 08:51 AM UTC

    We've spotted an issue with one of our providers that prevents the app from loading token information. We notified the provider and are currently investigating a mitigation.

  2. monitoring Jul 16, 2026, 09:36 AM UTC

    The issue with one of our providers preventing the app from loading token information should be resolved. Actively monitoring for any additional issues.

  3. resolved Jul 16, 2026, 09:42 AM UTC

    Provider is back online and our app is working as normal.

Read the full incident report →

Major July 1, 2026

Transactions are not being processed

Detected by Pingoru
Jul 01, 2026, 01:56 PM UTC
Resolved
Jul 01, 2026, 02:04 PM UTC
Duration
8m
Affected: On-ramp Widget
Timeline · 2 updates
  1. investigating Jul 01, 2026, 01:56 PM UTC

    We're investigating an issue that prevents transactions from being processed.

  2. resolved Jul 01, 2026, 02:04 PM UTC

    The issue was fixed and the system is getting back to normal.

Read the full incident report →

Minor June 25, 2026

Onramp delivery of Base Mainnet crypto assets is delayed

Detected by Pingoru
Jun 25, 2026, 04:53 PM UTC
Resolved
Jun 25, 2026, 06:34 PM UTC
Duration
1h 41m
Affected: On-ramp Widget
Timeline · 2 updates
  1. monitoring Jun 25, 2026, 04:53 PM UTC

    We are monitoring the Base Mainnet issue and will provide further updates as they become available.

  2. resolved Jun 25, 2026, 06:34 PM UTC

    Base chain is now fully recovered and we are seeing txns flowing through normally

Read the full incident report →

Notice June 22, 2026

Elevated API Errors

Detected by Pingoru
Jun 22, 2026, 03:22 PM UTC
Resolved
Jun 22, 2026, 03:39 PM UTC
Duration
16m
Affected: APIDiscovery
Timeline · 3 updates
  1. investigating Jun 22, 2026, 03:22 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. monitoring Jun 22, 2026, 03:34 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  3. resolved Jun 22, 2026, 03:39 PM UTC

    The issue has been resolved

Read the full incident report →

Minor June 9, 2026

Delays in processing BTC

Detected by Pingoru
Jun 09, 2026, 03:22 PM UTC
Resolved
Jun 09, 2026, 04:57 PM UTC
Duration
1h 35m
Affected: On-ramp WidgetMoonPay App
Timeline · 3 updates
  1. investigating Jun 09, 2026, 03:22 PM UTC

    There are some delays in processing BTC payments, the team is investigating.

  2. monitoring Jun 09, 2026, 03:46 PM UTC

    Bitcoin (BTC) transactions are currently processing normally. We will continue to closely monitor activity and provide updates if there are any changes.

  3. resolved Jun 09, 2026, 04:57 PM UTC

    Bitcoin (BTC) transactions are processing normally. The latency issue has been resolved.

Read the full incident report →

Minor June 3, 2026

Delays in Wallet Activity Updates for EVM Chains

Detected by Pingoru
Jun 03, 2026, 10:48 PM UTC
Resolved
Jun 04, 2026, 11:24 AM UTC
Duration
12h 35m
Affected: MoonPay App
Timeline · 2 updates
  1. investigating Jun 03, 2026, 10:48 PM UTC

    We are currently investigating delays affecting wallet activity updates for some Ethereum and EVM-compatible wallets. Users can continue transacting normally. However, recent transactions and wallet activity may take longer than usual to appear in the app. Our team has identified the cause and is actively monitoring recovery. We will provide further updates as more information becomes available.

  2. resolved Jun 04, 2026, 11:24 AM UTC

    Wallet activity updates for Ethereum and EVM-compatible wallets are now processing normally. Users can continue transacting as expected, and recent transactions and wallet activity should appear in the app without further delays. Our team has confirmed the recovery and is continuing to monitor the system to ensure stability. We will provide additional updates if necessary.

Read the full incident report →

Notice May 30, 2026

Onramp delivery of some crypto assets is delayed

Detected by Pingoru
May 30, 2026, 02:37 AM UTC
Resolved
May 30, 2026, 03:11 AM UTC
Duration
34m
Affected: On-ramp WidgetMoonPay App
Timeline · 3 updates
  1. investigating May 30, 2026, 02:37 AM UTC

    We are investigating this issue and we will provide more updates in the next few hours.

  2. identified May 30, 2026, 03:06 AM UTC

    We've identified the issue, and are working on the resolution.

  3. resolved May 30, 2026, 03:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 22, 2026

Balances in the MoonPay app are not loading

Detected by Pingoru
May 22, 2026, 02:49 PM UTC
Resolved
May 22, 2026, 03:34 PM UTC
Duration
45m
Affected: MoonPay App
Timeline · 3 updates
  1. identified May 22, 2026, 02:49 PM UTC

    Balances in the MoonPay app are not loading. We're currently investigating the issue, and will provide an update soon.

  2. monitoring May 22, 2026, 03:18 PM UTC

    We investigated the issue, deployed a fix and we're monitoring.

  3. resolved May 22, 2026, 03:34 PM UTC

    The impact from the issue is over.

Read the full incident report →

Minor May 19, 2026

Delays in processing SEPA instant payments

Detected by Pingoru
May 19, 2026, 12:24 PM UTC
Resolved
May 20, 2026, 06:39 AM UTC
Duration
18h 14m
Affected: EUR Bank Transfers (SEPA)SEPA Open Banking Payments
Timeline · 2 updates
  1. identified May 19, 2026, 12:24 PM UTC

    Due to an unexpected issue on our provider’s side, you may experience interruptions with the SEPA Instant payment method.

  2. resolved May 20, 2026, 06:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2026

Delays processing Apple Pay payments

Detected by Pingoru
May 06, 2026, 10:47 AM UTC
Resolved
May 06, 2026, 01:04 PM UTC
Duration
2h 16m
Affected: Apple Pay
Timeline · 4 updates
  1. investigating May 06, 2026, 10:47 AM UTC

    We've that payments with Apple Pay and taking longer than expected for some users. We're currently investigating the issue, and will provide an update soon.

  2. identified May 06, 2026, 10:54 AM UTC

    We identified an issue with payments using Apple Pay, which are taking too long for some users. We're currently fixing the issue, and will provide an update soon.

  3. monitoring May 06, 2026, 11:54 AM UTC

    We deployed a fix that reduced the number of affected users. We’re continuing to monitor the situation and will apply further fixes if needed.

  4. resolved May 06, 2026, 01:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 28, 2026

ApplePay Maintenance

Detected by Pingoru
Apr 28, 2026, 09:55 AM UTC
Resolved
Apr 28, 2026, 10:28 AM UTC
Duration
33m
Affected: APIOn-ramp WidgetDiscovery
Timeline · 1 update
  1. monitoring Apr 28, 2026, 09:55 AM UTC

    Team performing ApplePay payment method maintenance. No impact expected.

Read the full incident report →

Notice April 21, 2026

Maintenance - ApplePay

Detected by Pingoru
Apr 21, 2026, 10:46 AM UTC
Resolved
Apr 21, 2026, 11:20 AM UTC
Duration
34m
Affected: APIActivityOn-ramp WidgetDiscovery
Timeline · 2 updates
  1. monitoring Apr 21, 2026, 10:46 AM UTC

    Routine maintenance, no impact expected. Team actively monitoring any potential failures.

  2. resolved Apr 21, 2026, 11:20 AM UTC

    Maintenance completed successfully. No impact to customers observed.

Read the full incident report →

Notice April 15, 2026

Onramp & Offramp delivery of some crypto assets is delayed

Detected by Pingoru
Apr 15, 2026, 12:09 PM UTC
Resolved
Apr 15, 2026, 12:35 PM UTC
Duration
25m
Timeline · 5 updates
  1. investigating Apr 15, 2026, 12:09 PM UTC

    We are investigating this issue and we will provide more updates in the next few hours.

  2. identified Apr 15, 2026, 12:19 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  3. monitoring Apr 15, 2026, 12:27 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  4. monitoring Apr 15, 2026, 12:28 PM UTC

    A fix has been applied and transaction processing has resumed.

  5. resolved Apr 15, 2026, 12:35 PM UTC

    All pending orders are delivered and the issue is resolved.

Read the full incident report →

Minor April 15, 2026

Elevated failure rate on swap transactions

Detected by Pingoru
Apr 15, 2026, 06:43 AM UTC
Resolved
Apr 15, 2026, 03:58 PM UTC
Duration
9h 14m
Affected: Convert
Timeline · 2 updates
  1. identified Apr 15, 2026, 06:43 AM UTC

    We are currently investigating an issue causing an increased failure rate for some swap transactions. Users may experience errors when fetching swap quotes or completing swaps. Our team has identified multiple contributing factors and is actively working to reduce the failure rate and improve reliability.

  2. resolved Apr 15, 2026, 03:58 PM UTC

    The issue has been resolved. All systems are now operating normally. We’ll continue to monitor to ensure stability.

Read the full incident report →

Major February 15, 2026

Offramp delivery is delayed

Detected by Pingoru
Feb 15, 2026, 12:22 PM UTC
Resolved
Feb 15, 2026, 01:29 PM UTC
Duration
1h 6m
Timeline · 3 updates
  1. investigating Feb 15, 2026, 12:22 PM UTC

    We are experiencing delays with processing deposits on several networks. We're currently investigating the issue and will provide an update soon.

  2. monitoring Feb 15, 2026, 01:24 PM UTC

    We can now confirm the new transactions are being handled successfully, we are working on processing deposits for older transaction right now - We will provide another update asap.

  3. resolved Feb 15, 2026, 01:29 PM UTC

    Confirming everything is in place and and deposits are now processed.

Read the full incident report →

Major February 12, 2026

Unable to view token details

Detected by Pingoru
Feb 12, 2026, 09:58 AM UTC
Resolved
Feb 12, 2026, 10:36 AM UTC
Duration
38m
Affected: MoonPay App
Timeline · 2 updates
  1. investigating Feb 12, 2026, 09:58 AM UTC

    Several tokens are showing an error page instead of price history and token details. We're currently investigating the issue, and will provide an update soon.

  2. resolved Feb 12, 2026, 10:36 AM UTC

    The issue is fixed.

Read the full incident report →

Minor February 10, 2026

Interac Processing Delays

Detected by Pingoru
Feb 10, 2026, 02:01 PM UTC
Resolved
Feb 10, 2026, 04:45 PM UTC
Duration
2h 44m
Affected: APIOn-ramp WidgetDiscovery
Timeline · 3 updates
  1. identified Feb 10, 2026, 02:01 PM UTC

    We're experiencing delays with interac payment processing. The team has identified the issue and is actively working on a fix

  2. monitoring Feb 10, 2026, 02:57 PM UTC

    The team has deployed a fix and the issue is currently resolved. We'll be monitoring it closely for the next few hours

  3. resolved Feb 10, 2026, 04:45 PM UTC

    The impact from the issue is over and all overdue Interac payments have been processed.

Read the full incident report →