Mercari Outage History

Mercari is up right now

Mercari had 44 outages in the last 2 years totaling 8158h 32m of downtime — averaging 1.8 incidents per month.

There were 44 Mercari outages since September 12, 2024 totaling 8158h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mercari.com

Major August 15, 2026

Seller Dashboard and item view counts not updating

Detected by Pingoru
Aug 15, 2026, 01:24 AM UTC
Resolved
Aug 17, 2026, 04:52 PM UTC
Duration
2d 15h
Affected: Listing
Timeline · 2 updates
  1. identified Aug 15, 2026, 01:24 AM UTC

    Item view counts and other seller metrics are not updating. This affects the Seller Dashboard as well as the view counts shown for each item on My listings(web) and the Selling page (app). The numbers you see may be from a previous day. This affects the display of these numbers only. Your listings, orders, and shipping are not affected, and click and like counts are still updating. No data has been lost. Views and other metrics continue to be recorded and will appear once updates resume. We are working to restore normal data updates and will post an update here.

  2. resolved Aug 17, 2026, 04:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 14, 2026

USPS Label Issue

Detected by Pingoru
Aug 14, 2026, 11:55 PM UTC
Resolved
Aug 18, 2026, 04:37 PM UTC
Duration
3d 16h
Affected: Shipping
Timeline · 2 updates
  1. monitoring Aug 14, 2026, 11:55 PM UTC

    We are aware that some sellers experienced USPS rejecting Mercari prepaid shipping labels as "unpaid postage" earlier today (August 14). This is a USPS-side issue. USPS has applied a temporary fix, if your label wasrejected, please try dropping off your package again. It should now be accepted. We are continuing to monitor the situation and will update this page as we learn more.

  2. resolved Aug 18, 2026, 04:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 14, 2026

Delays in Customer Support Response Due to High Volume

Detected by Pingoru
Aug 14, 2026, 05:59 PM UTC
Resolved
Aug 17, 2026, 05:08 PM UTC
Duration
2d 23h
Affected: Customer Service
Timeline · 2 updates
  1. identified Aug 14, 2026, 05:59 PM UTC

    Delays in Customer Support Response Due to High Volume Monitoring - We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours. We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.

  2. resolved Aug 17, 2026, 05:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 29, 2026

Delays with Order Delivery Statuses & Ratings

Detected by Pingoru
Jul 29, 2026, 05:22 PM UTC
Resolved
Jul 30, 2026, 04:08 PM UTC
Duration
22h 46m
Affected: ShippingRating
Timeline · 2 updates
  1. investigating Jul 29, 2026, 05:22 PM UTC

    We are investigating an issue causing delays in updating delivered orders to "Delivered" status. This is temporarily affecting ratings and order completions. Official carrier tracking remains accurate, and our team is actively working on a fix.

  2. resolved Jul 30, 2026, 04:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 18, 2026

Label creation is experiencing issues from some orders created 7/17

Detected by Pingoru
Jul 18, 2026, 08:02 PM UTC
Resolved
Jul 18, 2026, 09:02 PM UTC
Duration
1h
Affected: Shipping
Timeline · 2 updates
  1. investigating Jul 18, 2026, 08:02 PM UTC

    We're currently experiencing delays with label creation and are actively investigating the cause. We apologize for any inconvenience and appreciate your patience as we work to resolve this issue.

  2. resolved Jul 18, 2026, 09:02 PM UTC

    Our team has now released a fix, so you should be able to access your label without any problems. Please give it another try and let me know if you run into any other issues.

Read the full incident report →

Notice July 11, 2026

UPS QR codes temporarily unavailable for some customers

Detected by Pingoru
Jul 11, 2026, 10:05 PM UTC
Resolved
Jul 15, 2026, 05:05 AM UTC
Duration
3d 7h
Affected: Shipping
Timeline · 2 updates
  1. investigating Jul 11, 2026, 10:05 PM UTC

    Some sellers may be unable to access UPS QR codes. We're currently investigating the cause. If affected, please print your shipping label instead. We're working to restore QR code access.

  2. resolved Jul 15, 2026, 05:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 30, 2026

Some Direct Deposit Payouts are delayed

Detected by Pingoru
Jun 30, 2026, 06:03 PM UTC
Resolved
Jul 02, 2026, 08:12 PM UTC
Duration
2d 2h
Affected: Payouts
Timeline · 2 updates
  1. monitoring Jun 30, 2026, 06:03 PM UTC

    We're aware that some payouts requested from 6/24-6/26 are arriving later than usual. This is a processing delay. No action is needed; affected payouts will be sent automatically. We expect processing to resume shortly, Thanks for your patience.

  2. resolved Jul 02, 2026, 08:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 25, 2026

台風に伴う配送影響について

Detected by Pingoru
Jun 25, 2026, 01:18 AM UTC
Resolved
Jun 25, 2026, 01:30 AM UTC
Duration
12m
Timeline · 1 update
  1. investigating Jun 25, 2026, 01:18 AM UTC

    いつもご利用いただきありがとうございます。 台風により、配送遅延や集配停止に影響が生じる可能性がございます。 詳細は各配送会社のホームページからご確認いただけます。 ・日本郵便： https://www.post.japanpost.jp/newsrelease/pressrelease/73893205361.html ・ヤマト運輸： https://www.kuronekoyamato.co.jp/ytc/chien/chien_hp.html ※その他の配送会社の情報については、ご利用の配送会社へご確認ください ※メルカードの配送についても影響がある場合がございます ※メルカリモバイルのSIMカードの配送についても影響がある場合がございます 発送や受け取りが遅れる可能性がある場合は、商品説明への記載や取引メッセージで取引相手へご連絡をお願いします。 また、取引相手が影響を受けている地域にお住まいの場合は、商品の発送や受け取りができない可能性がございます。 取引相手と長期連絡が取れない場合は、取引を進めずに「マイページ＞ヘルプセンター」から事務局までご連絡ください。 よろしくお願いいたします。

Read the full incident report →

Notice June 12, 2026

Facebook login issue on App

Detected by Pingoru
Jun 12, 2026, 04:16 PM UTC
Resolved
Jun 12, 2026, 10:11 PM UTC
Duration
5h 55m
Timeline · 2 updates
  1. investigating Jun 12, 2026, 04:16 PM UTC

    We’re currently aware of a partial issue affecting Facebook login on the app. Some users may experience errors when trying to sign in using Facebook. If you encounter this issue, please try logging in through the Mercari website instead while we work on a fix. We apologize for the inconvenience and appreciate your patience.

  2. resolved Jun 12, 2026, 10:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 30, 2026

Prepaid USPS shipping labels being rejected at drop-off locations

Detected by Pingoru
Apr 30, 2026, 05:40 PM UTC
Resolved
Jun 30, 2026, 05:41 PM UTC
Duration
61d
Affected: Mobile AppsWeb siteShipping
Timeline · 3 updates
  1. investigating Apr 30, 2026, 05:40 PM UTC

    We are seeing reports of prepaid USPS shipping labels being rejected at drop-off locations with messages indicating “unpaid postage.” We’ve escalated this with USPS and are actively working with them to identify the root cause. We’ll share updates as soon as we have more information. In the meantime, please reach out to Mercari customer service if you're experiencing this issue. Thank you for your patience.

  2. monitoring Apr 30, 2026, 08:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 30, 2026, 05:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 21, 2026

Temporary shipping price discrepancy on some listings

Detected by Pingoru
Apr 21, 2026, 07:46 PM UTC
Resolved
Apr 28, 2026, 02:21 AM UTC
Duration
6d 6h
Affected: ListingPurchasingShipping
Timeline · 2 updates
  1. identified Apr 21, 2026, 07:46 PM UTC

    We’re actively fixing a pricing error affecting some listings that previously had promo shipping rates. We’ll reach out directly to impacted users.

  2. resolved Apr 28, 2026, 02:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 17, 2026

Shipping Service Disruption: Eastern and Central U.S

Detected by Pingoru
Mar 17, 2026, 04:40 PM UTC
Resolved
Jun 30, 2026, 05:40 PM UTC
Duration
105d 1h
Affected: Shipping
Timeline · 2 updates
  1. monitoring Mar 17, 2026, 04:40 PM UTC

    Delays and disruptions can be expected for inbound and outbound shipments across portions of impacted area due to Blizzard Conditions We appreciate your patience when receiving, shipping, or rating your orders. Please see latest status below: USPS: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm FedEx: https://www.fedex.com/en-us/service-alerts.html UPS: https://www.ups.com/us/en/service-alerts.page

  2. resolved Jun 30, 2026, 05:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 13, 2026

USPS Tracking Issue

Detected by Pingoru
Mar 13, 2026, 04:11 PM UTC
Resolved
Mar 17, 2026, 09:55 PM UTC
Duration
4d 5h
Affected: Shipping
Timeline · 3 updates
  1. monitoring Mar 13, 2026, 04:11 PM UTC

    We’re aware of an ongoing USPS tracking issue that may cause your tracking page to show incorrect or mixed updates, including scans that don’t match your shipment. Delivery is not impacted

  2. monitoring Mar 17, 2026, 09:54 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Mar 17, 2026, 09:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 23, 2026

Shipping Service Disruption: Winter Storms

Detected by Pingoru
Jan 23, 2026, 07:31 PM UTC
Resolved
Mar 13, 2026, 04:10 PM UTC
Duration
48d 20h
Affected: Shipping
Timeline · 2 updates
  1. monitoring Jan 23, 2026, 07:31 PM UTC

    Delays and disruptions can be expected for inbound and outbound shipments across portions of impacted area due to many winter storms We appreciate your patience when receiving, shipping, or rating your orders. Please see latest status below: USPS: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm FedEx: https://www.fedex.com/en-us/service-alerts.html UPS: https://www.ups.com/us/en/service-alerts.page

  2. resolved Mar 13, 2026, 04:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 17, 2026

Issues with auto-rating

Detected by Pingoru
Jan 17, 2026, 07:39 PM UTC
Resolved
Jan 17, 2026, 08:27 PM UTC
Duration
47m
Affected: Rating
Timeline · 2 updates
  1. investigating Jan 17, 2026, 07:39 PM UTC

    We're currently investigating reported issues with auto-ratings. Thank you for your patience!

  2. resolved Jan 17, 2026, 08:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 5, 2025

Service Outage Across the Mercari Platform

Detected by Pingoru
Dec 05, 2025, 09:11 AM UTC
Resolved
Dec 05, 2025, 09:30 AM UTC
Duration
19m
Affected: Mobile AppsWeb siteListingPurchasingShippingRatingPayoutsVerificationCustomer Service
Timeline · 4 updates
  1. investigating Dec 05, 2025, 09:11 AM UTC

    We are currently investigating a service-wide outage affecting the Mercari platform. Our engineering team is urgently working to identify the root cause and restore full functionality as quickly as possible. We sincerely apologize for the disruption and appreciate your patience as we work to resolve this issue.

  2. investigating Dec 05, 2025, 09:14 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 05, 2025, 09:20 AM UTC

    CDN-related issues have been resolved and the Mercari platform is now operational. Our engineering team will continue to monitor system performance to ensure full stability.

  4. resolved Dec 05, 2025, 09:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 3, 2025

Some users not receiving emails and SMS messages from Mercari

Detected by Pingoru
Nov 03, 2025, 09:59 PM UTC
Resolved
Nov 25, 2025, 04:47 PM UTC
Duration
21d 18h
Affected: Mobile AppsWeb site
Timeline · 3 updates
  1. investigating Nov 03, 2025, 09:59 PM UTC

    We’re aware that some users are not receiving emails or SMS messages from Mercari. Our team is currently investigating the issue.

  2. identified Nov 10, 2025, 09:21 PM UTC

    The issue has been identified.

  3. resolved Nov 25, 2025, 04:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025

Issues affecting some users during Zip checkout

Detected by Pingoru
Oct 29, 2025, 08:41 PM UTC
Resolved
Oct 29, 2025, 11:43 PM UTC
Duration
3h 1m
Affected: Purchasing
Timeline · 2 updates
  1. investigating Oct 29, 2025, 08:41 PM UTC

    We’re aware that some users are encountering errors when using Zip payment. Our team is currently investigating the issue.

  2. resolved Oct 29, 2025, 11:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025

FedEx Service Disruption at Memphis Hub

Detected by Pingoru
Oct 29, 2025, 03:56 PM UTC
Resolved
Jan 13, 2026, 03:40 AM UTC
Duration
75d 11h
Affected: Shipping
Timeline · 3 updates
  1. monitoring Oct 29, 2025, 03:56 PM UTC

    Delays and disruptions can be expected for inbound and outbound shipments across portions of impacted area. We appreciate your patience when receiving, shipping, or rating your orders. Please see latest status below: FedEx: https://www.fedex.com/en-us/service-alerts.html

  2. monitoring Dec 05, 2025, 09:32 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jan 13, 2026, 03:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Mercari Experiencing Errors Due to AWS Outage

Detected by Pingoru
Oct 20, 2025, 05:25 PM UTC
Resolved
Oct 21, 2025, 03:02 AM UTC
Duration
9h 37m
Affected: Mobile AppsWeb site
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 05:25 PM UTC

    We are currently experiencing various errors across Mercari due to an ongoing AWS outage. Our engineering team is actively monitoring the situation and working to mitigate the impact.

  2. resolved Oct 21, 2025, 03:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 16, 2025

PayPal payments are currently unavailable for purchases on Mercari website

Detected by Pingoru
Oct 16, 2025, 07:05 PM UTC
Resolved
Oct 17, 2025, 12:36 AM UTC
Duration
5h 31m
Affected: Purchasing
Timeline · 3 updates
  1. investigating Oct 16, 2025, 07:05 PM UTC

    PayPal payments are currently unavailable for purchases. Our team is investigating the root cause and assessing the impact.

  2. investigating Oct 16, 2025, 07:29 PM UTC

    You can still complete purchases using PayPal via the Mercari app. Please try checking out through the app while we investigate the website issue.

  3. resolved Oct 17, 2025, 12:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 16, 2025

Issues affecting some users during PayPal checkout

Detected by Pingoru
Oct 16, 2025, 03:56 PM UTC
Resolved
Oct 16, 2025, 05:07 PM UTC
Duration
1h 11m
Affected: Purchasing
Timeline · 3 updates
  1. investigating Oct 16, 2025, 03:56 PM UTC

    We’re aware that some users are encountering errors when using PayPal checkout. Our team is currently investigating the issue.

  2. monitoring Oct 16, 2025, 04:39 PM UTC

    The issue seems to have been fixed by a third-party, and we’re monitoring the situation.

  3. resolved Oct 16, 2025, 05:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 17, 2025

Shipping label creation issues

Detected by Pingoru
Sep 17, 2025, 05:46 PM UTC
Resolved
Sep 17, 2025, 11:35 PM UTC
Duration
5h 48m
Affected: Shipping
Timeline · 3 updates
  1. investigating Sep 17, 2025, 05:46 PM UTC

    We are currently experiencing issues with shipping label creation for sold items. Our team is actively investigating the problem.

  2. identified Sep 17, 2025, 06:56 PM UTC

    The issue has been identified.

  3. resolved Sep 17, 2025, 11:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 12, 2025

Some users may be experiencing slower performance on Mercari

Detected by Pingoru
Sep 12, 2025, 01:33 AM UTC
Resolved
Sep 12, 2025, 05:24 AM UTC
Duration
3h 50m
Affected: Mobile AppsWeb site
Timeline · 3 updates
  1. investigating Sep 12, 2025, 01:33 AM UTC

    We are currently investigating reports of increased latency affecting various parts of the Mercari platform

  2. investigating Sep 12, 2025, 04:49 AM UTC

    We are aware that parts of the Mercari platform may be responding more slowly than usual, and our team is currently investigating the issue. We will continue our investigation and appreciate your patience while we work to resolve this.

  3. resolved Sep 12, 2025, 05:24 AM UTC

    This incident has been resolved.

Read the full incident report →