Mercari incident

Delays in Customer Support Response Due to High Volume

Minor Resolved View vendor source →

Mercari experienced a minor incident on August 14, 2026 affecting Customer Service, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2026, 05:59 PM UTC
Resolved
Aug 17, 2026, 05:08 PM UTC
Duration
2d 23h
Detected by Pingoru
Aug 14, 2026, 05:59 PM UTC

Affected components

Customer Service

Update timeline

  1. identified Aug 14, 2026, 05:59 PM UTC

    Delays in Customer Support Response Due to High Volume Monitoring - We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours. We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.

  2. resolved Aug 17, 2026, 05:08 PM UTC

    This incident has been resolved.