Menlo Security incident

An Issue has been found with Isolation in The Middle East

Minor Resolved View vendor source →

Menlo Security experienced a minor incident on April 1, 2026 affecting Dammam - Web Isolation (Dammam - Web Isolation) and Tel Aviv - Web Isolation (Tel Aviv - Web Isolation) and 1 more component, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 08:49 AM UTC
Resolved
Apr 01, 2026, 11:07 AM UTC
Duration
2h 17m
Detected by Pingoru
Apr 01, 2026, 08:49 AM UTC

Affected components

Dammam - Web Isolation (Dammam - Web Isolation)Tel Aviv - Web Isolation (Tel Aviv - Web Isolation)Bahrain - Web Isolation (Bahrain - Web Isolation)UAE - Web Isolation (UAE - Web Isolation)

Update timeline

  1. investigating Apr 01, 2026, 08:49 AM UTC

    An issue has been found and is currently under investigation. Users located in the middle east may see some degradation of service, specifically slowness in page loads and timeouts.

  2. investigating Apr 01, 2026, 09:21 AM UTC

    We have identified the cause of the issue and have developed a fix, which is currently undergoing validation. Upon successful validation, this will be deployed to the affected regions in The Middle East. Further information will be shared as it becomes available

  3. investigating Apr 01, 2026, 10:31 AM UTC

    The fix has been successfully validated and confirmed to be effective. It will be deployed immediately.

  4. resolved Apr 01, 2026, 11:07 AM UTC

    This incident has been resolved. If you still see the issue, please clear your cookies and try again. Please contact Support if you have additional questions