Menlo Security incident

An Issue has been found with ingress IP proxying in multiple regions

Minor Resolved View vendor source →

Menlo Security experienced a minor incident on December 9, 2025 affecting Ohio - Proxy (Ohio - Proxy) and Osaka - Proxy (Osaka - Proxy) and 1 more component, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 09:30 AM UTC
Resolved
Dec 09, 2025, 12:34 PM UTC
Duration
3h 4m
Detected by Pingoru
Dec 09, 2025, 09:30 AM UTC

Affected components

Ohio - Proxy (Ohio - Proxy)Osaka - Proxy (Osaka - Proxy)Sydney - Proxy (Sydney - Proxy)Tokyo - Proxy (Tokyo - Proxy)

Update timeline

  1. investigating Dec 09, 2025, 09:30 AM UTC

    An issue has been found and is currently under investigation. Some customers with IP based deny rules may see sessions becoming blocked Mitigations are currently to bypass the Menlo PAC for protocol domains* temporarily while this is rectified * https://*-menlo-view....

  2. investigating Dec 09, 2025, 10:29 AM UTC

    We are actively investigating the cause of the issue and are working on mitigation plans. Further information will be shared as it becomes available.

  3. investigating Dec 09, 2025, 11:52 AM UTC

    We have identified the cause of the issue and are in the process of investigating a solution. Further information will be shared as it becomes available.

  4. resolved Dec 09, 2025, 12:34 PM UTC

    This incident has been resolved after an extended period of monitoring. We believe this issue was specific to one customer and we are in contact with them to work through it. Please contact Support if you have additional questions.