Menlo Security incident

An Issue has been found with URL categorization in multiple regions

Menlo Security experienced a minor incident on January 20, 2026 affecting Milan - Doc Isolation (Milan - Doc Isolation) and Frankfurt - Web Isolation (Frankfurt - Web Isolation) and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.

Started: Jan 20, 2026, 07:37 AM UTC
Resolved: Jan 20, 2026, 08:04 AM UTC
Duration: 27m
Detected by Pingoru: Jan 20, 2026, 07:37 AM UTC

Affected components

Milan - Doc Isolation (Milan - Doc Isolation)Frankfurt - Web Isolation (Frankfurt - Web Isolation)Jakarta - Web Isolation (Jakarta - Web Isolation)Ohio - Web Isolation (Ohio - Web Isolation)Tel Aviv - Doc Isolation (Tel Aviv - Doc Isolation)Zurich - Web Isolation (Zurich - Web Isolation)Milan - Web Isolation (Milan - Web Isolation)Frankfurt - Doc Isolation (Frankfurt - Doc Isolation)Dammam - Doc Isolation (Dammam - Doc Isolation)Dammam - Web Isolation (Dammam - Web Isolation)

Update timeline

identified Jan 20, 2026, 07:37 AM UTC

An issue has been detected with URL categorization in Johannesburg, Seoul, Jakarta, London, Frankfurt, Zurich, Milan, Paris, Dammam, Tel Aviv, Iowa and Columbus, Ohio. Uncategorizated URLs maybe unavailable when browsing through these regions. Further information and status updates will...
investigating Jan 20, 2026, 07:57 AM UTC

We have identified the cause of the issue and are in the process of developing a fix. Further information will be shared as it becomes available.
resolved Jan 20, 2026, 08:04 AM UTC

This incident has been resolved. Please contact Support if you have additional questions